Plantronics CS60, CS50 My headset does not work with the base unit, Sound in headset is distorted

TROUBLESHOOTING FOR CS60-USB

Problem

My headset does not work with the base unit.

My headset does not work with my softphone.

Solution

• Headset may be out of range of the base. Move closer

to base unit until the headset is within range. Range

varies with office environment.

• Headset battery needs to be charged. See page 7.

If you are using a laptop that regularly goes into

standby or hibernation, the optional AC power

supply is provided to ensure the headset can be

continuously charged.

• Listening volume is too low. Press the volume up

button on the headset. See page 12.

• You may have to re-subscribe your headset with the

base. See page 18.

• Check compatibility list on www.plantronics.com/

SoftphoneCompatibility to ensure your softphone is

compatible for remote answer and disconnect.

• Headset battery needs to be charged. If you are

using a laptop that regularly goes into standby or

hibernation, the AC power supply is available to

ensure the headset can be continuously charged.

• CS60-USB may not be set as the default audio device

Problem	Solution
Sound in headset is distorted.	• Lower the listen volume on your softphone until
I can hear echo in headset.	the distortion disappears.
	• If the distortion is still present, lower the listen
	volume control on the computer.
	• Adjust volume on headset. See page 12.
I can hear too much background	• Speak volume is too high. Lower the speak volume
conversation or noise.	on your softphone until the noise disappears. If the
	noise is still present, lower the microphone volume
	control on the computer.
I hear static that does not allow	• Link to headset is lost. Try to re-establish a link by
me to communicate.	pressing the call control button.
	• Unplug the USB charger first, then unplug the AC
	charger (if used) from the base for 5 seconds. Plug
	the USB charger back in first, then AC adapter (if
	used) to power back up.
	• Reset the whole system as described on page 18.

in your softphone application.

People I talk to can hear a buzz in the background.

• Move the CS60-USB base further away from your

phone.

• AC charger is plugged into a power strip. Plug the

I cannot hear caller.	• Check that all cords are connected correctly.
	• Check that the base has power (green indicator light)
	and the headset battery is fully charged.
	• Headset may be out of range of the base. Move
	closer to base unit until the headset is within range.
	Range varies with office environment.
	• Adjust the listen volume on the headset (see page 12),
	softphone and PC audio control.
	• Ensure the headset speaker is positioned snugly
	over your ear.
	• Incorrect softphone model selected. Ensure you
	have selected the correct softphone model through
	the software.
	• You may need to re-subscribe the headset.
	See page 18.

Callers cannot hear me.

•Headset is muted. Press the mute button on headset to unmute the microphone. See page 12.

•Headset microphone boom aligned incorrectly.

Align the headset boom with your mouth.

•Speak volume is too low. Increase the speak volume on your softphone until you can be heard by callers. If the volume is still too low, increase the microphone level on your computer.

•Headset battery needs to be charged. See page 7.

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The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

Battery talk time performance is significantly degraded even after a full charge.

Headset is uncomfortable when worn in over-the-ear mode.

I hear beeps in the headset.

AC charger into the wall directly.

• The CS60-USB will set itself as the default audio

device in Windows®. Use the Audio settings in

Windows® under Sounds and Audio Devices to

change the device used for audio.

• Headset may require reset. See page 18.

• Headset battery needs to be charged. See page 7.

• If you are using a laptop that regularly goes into

standby or hibernation, the optional AC power

supply is provided to ensure the headset can be

continuously charged.

• Battery is deteriorating; replace the battery with a

new battery pack. See page 19.

• Try changing earloop sizes. Experiment to find the

best fit or use the over-the-head band supplied.

• One beep every 10 seconds is caused by a low battery

warning. Recharge battery by returning headset to

the base charging cradle for one to three hours until

charge light stays lit or stops blinking.

• Two beeps is an out of range warning. Move closer

to the base.

• Three beeps every 15 seconds indicate your mute is

on. Press the mute button once to turn mute off.

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