Lucent Technologies 555-230-220 manual 82Issue 7 March

Call Scenarios and Applications

In call sequence 2, remote agent A is connected to the ECS by a trunk. Agent B is a local station connected to the ECS. Agent A is speaking on a call, and determines that the agent B should handle this call. Trunks cannot perform transfers, but an application using Single-Step Conference can. When A signals the application that it wants to transfer the call to B, the application will request a domain control on station AWOH (administered without hardware) and do the following:

1.Single-Step Conferences station AWOH onto the call.

2.Put the call on hold.

NOTE:

Agent A and the caller can still talk to each other.

3.Auto dial a call to agent B.

4.Complete a transfer via 3rd Party Merge.

Call Sequence 2:

Host		ECS	Comment
	Domain Control Request		All subsequent messages
	(CRV=15, Domain=AWOH)		in this example use CRV 15.
	Domain Control Acknowledgement
	(Party ID=1)
	Single Step Conference		Adds station AWOH to call 1.
	(CID=1)
	Single Step Conference Acknowledgement
	3rd Party Hold
	(CID=1)
	3rd Party Hold Acknowledgement		Places call from AWOH to
	Auto Dial
	(called=Agent B)		agent B.
	Auto Dial Acknowledgement
	(CID=2)
	3rd Party Merge		Transfers the caller (on hold)
	(Held CID=1, Active CID=2, Transfer)		to agent B.
	3rd Party Merge Acknowledgement
	(Resulting CID=2)

A-82Issue 7 March 1998