ASAI and Feature Interactions
Attendants and Attendant Groups
Individual attendants may be parties on
The Selective Listening feature is not supported with attendants because ASAI does not support attendants. Also, adding an attendant through
The attendant group is not supported with Third Party Make Call. It may never be specified as the originator and in some cases cannot be the destination.
An attendant group may be a party on an
An attendant group extension cannot be a station domain.
An individual attendant extension number cannot be a station domain, but it can be a destination for a call originated from a station domain (event reports are sent about the individual attendant that is the destination for the call).
See ‘‘Attendant Control of Trunk Group Access’’ that follows.
Attendant-Specific Button Operation
This section clarifies what events are sent when the attendant uses buttons specific to an attendant console.
■Call Appearance button
If an individual attendant has a call on hold, and the call is controlled and/or monitored, then the Reconnected Event Report is sent on the corresponding associations.
■Cancel button
If a call is on hold at the attendant and the attendant presses the start button, putting the previous call on hold, and either dials a number and then presses the cancel button, or presses the cancel button right away, the call that was originally put on hold is reconnected and a Reconnected Event Report is sent to the association monitoring and/or controlling the call.
■Hold button
If an individual attendant presses the hold button and the call is monitored or controlled, the Hold Event Report is sent to the corresponding association.
■Release button
If only one call is active and the attendant presses the release button, the call is dropped and the Disconnect/Drop Event Report is sent to the association monitoring and/or controlling the call. If two calls are active at
