Lucent Technologies 555-230-220 manual Issue 7 May 1998 IN-11

Index

II-Digits parameter, 7-4	maximum allowed and administered, 14-2
Inbound Call Management	testing, 14-8
applications, 2-5	listen_disconnect, Send DTMF digits, 12-51
scenarios, 2-6	listen-disconnect, 12-25
telemarketing benefits, 2-5	listener party_id parameter, 4-51,4-54
Incoming Call Identification	listeners, Selective Listening, 4-51
application, 2-13	listeners, Selective Listening, Third Party
sample scenario, 2-13	Listen-Reconnect, 4-54
Incoming Call Monitoring/Manual Conference scenario, A-14	listening, selective, C-4
information flow, Value Query, 9-4	local detection, 4-14
information, R2 MFC, C-4	Logging for Call Back
information, trunk group/member, xxxv	application, 2-11
installing hardware, 14-1	sample scenario, 2-11
installing software, 14-2	logical agents
integrated directory database, C-6	EAS, 12-36
Integrated Directory Database Query, 9-3	Value Queries, 12-42
Integrated Services Digital Network, see ISDN	logical direct agent call, 4-28
interactions	logical direct-agent calls, EAS, 12-37
Expert Agent Selection, A-38	Login Event Report, 3-47
Redirection on No Answer, A-51	agent logical extension, 3-47
interactions, Administration without Hardware, 12-1	agent physical extension, 3-47
Interflow, 12-12	agent work mode, 3-47
international OCM Call Classification, administering, 14-7	description, 3-47
Intraflow, 12-12	generation, 3-47
ISDN PROGress message, 3-40	items, 3-7,3-47
ISDN protocol, 3-34	Login Event Reports, multiple, 3-47
ISDN-BRI circuit pack, 14-1	login, agent, 8-2
ISDN-PRI	logins and logouts, for logical agents, EAS
software, 14-2	interactions, 12-40
trunks, 14-2	Logout Event Report
ISDN-PRI trunks, 4-8	agent logical extension, 3-48
ISDN-PRI trunks administering, 14-7	agent physical extension, 3-48
	description, 3-48
	generation, 3-48
J	items, 3-8,3-48
	reason code, 3-48
	Logout Reason Code field, 12-40
Japanese characters, 9-9	logout, agent, 8-2
	Lookahead Interflow, 12-24
	lookahead interflow parameter, 7-3
L	Lookahead Interflow, feature interactions, 12-48
	Lucent Technologies
	business partners, 14-9
Last Number Dialed, feature interactions, 12-47	contacting, 2-20
	telephone numbers, 2-20
layer 2 drop, detected by ASAI endpoint, 11-5
	LWC, see Leave Word Calling
Leave Word Calling, feature interactions, 12-48
link administration, 14-2
link capacities, B-4
link failure, 11-5	M
link testing
Status Station, 14-9	Maintenance capability group, 1-2
Test port, 14-9
link testing, status bri-port, 14-9	Malicious Trace, feature interactions, 12-48
link version, 9-9	Manual Answer feature, analog sets, 12-2
link versions, 3-47	MAPD, xxxv
links	matrix, release features, C-1
BRI, 14-1	max_rings parameter, 4-9,4-20,4-25,4-29,4-34
Ethernet, 14-1	merging

Issue 7 May 1998 IN-11