
Event Reporting and
Event Report | Items Provided with Each Event Report | |
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Connected | ■ | calling party number (CPN/BN) or |
| ■ trunk group number and trunk group member | |
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| number — only provided if the calling party number |
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| is unavailable |
| ■ called party number (DNIS) | |
| ■ | connected party number |
| ■ | call_id |
| ■ | party_id |
| ■ | cause |
| ■ | |
| ■ | UCID |
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| ■ | call_id |
| ■ | party_id |
| ■ | progress indicator |
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Disconnect/Drop | ■ | connected party number (dropped number) |
| ■ | call_id |
| ■ | party_id |
| ■ | cause |
| ■ user to user information (UUI) | |
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Entered Digits | ■ | digits |
| ■ | call_id |
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Hold | ■ | connected party number (number that placed the |
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| call on hold) |
| ■ | call_id |
| ■ | party_id |
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Login | ■ | work mode |
| ■ | agent physical extension |
| ■ | agent logical extension |
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