GlossaryGL
Numerical
1TR6
The German National Integrated Services Digital Network (ISDN).
A
ACD
Automatic Call Distribution
ACD agent/extension
A station extension that is a member of an Automatic Call Distribution (ACD) split/skill/hunt group.
ACD call
A call directed to an ACD split/skill/hunt group either directly or through vector processing.
ACD split/skill/hunt group
A specific type of hunt group that distributes similar type calls to the available agent/station extension that has been idle for the longest time.
ACK
Positive Acknowledgement
Active call
For the Send DTMF Signals feature, a call that has received answer supervision, either network or timed (that is, resulting from elapse of a software timer), and has assigned listen and talk time slots. Therefore, for Send DTMF Signals purposes, an answered call on hold is an active call.
Active-Notification Association
A “link” initiated by the adjunct allowing it to receive Event Reports for a specific ECS entity; for example, an outgoing call. This association is initiated by the adjunct via the Event Notification Request capability.
Active-Notification Call
A call for which Event Reports are being sent over an
Active Notification Domain
A VDN or ACD Split extension for which Event Notification has been requested.
Adjunct
See Application.
Adjunct-Control Association
A relationship initiated by an application via the Third Party Make Call, Third Party Take Control, or Domain (Station) Control capabilities to set calls up and control calls already in progress.
Adjunct-Controlled Call
Includes all calls that can be controlled using an
Issue 7 May 1998
