Lucent Technologies 555-230-220 manual Authorization Codes, Automatic Call Distribution ACD

ASAI and Feature Interactions

sent. When the call is dropped from the principal’s set because the call went to AUDIX coverage, the Call Redirected Event Report is sent if the principal is a Domain Controlled Station and a simulated bridge appearance is not maintained.

Authorization Codes

The ECS negatively acknowledges (NAKs) (Call Rejected CS0/21) any Third Party Make Call capability for a switch-classified call requiring authorization codes. For all other controlled or active-notification calls, the originator is prompted for authorization codes.

Automatic Call Distribution (ACD)

Agents in Adjunct-Controlled Splits

Adjunct-controlled splits are ACD splits administered to be controlled by a single adjunct. Agents logged into adjunct-controlled splits have their voice set locked and must use Call Control and Request Feature capabilities to access telephony and ACD support features. Adjunct-controlled splits may not receive any nonadjunct-monitored calls; these are given a busy tone if they try to terminate at such splits.

When the ASAI link is down, adjunct-controlled splits behave like nonadjunct-controlled splits. Agents logged into such splits when the link is down have their voice sets unlocked without being logged out. When the ASAI link is restored, adjunct-controlled splits return to being adjunct-controlled, and agents’ voice terminals become locked again.

Adjunct-controlled splits may also be vector-controlled. Splits that are both adjunct-controlled and vector-controlled have all the properties of both. Where there is conflict, the more restrictive property applies. For example, an agent logged into such a split cannot log into any other split; such an agent has the voice set locked. Nonadjunct-monitored calls are not allowed to terminate at such split.

An Event Notification request is denied (cause CS3/63) if the domain is an adjunct-controlled split.

Agents in Multiple Splits

An agent cannot be logged into multiple splits if that agent is logged into an adjunct-controlled split.

When an agent is logged into multiple splits, all direct-agent calls destined for the agent are serviced before all nondirect-agent calls in all splits. When there is more

12-10Issue 7 May 1998