Call Scenarios and Applications
External Call to VDNs answered by ACD Agent, blind transfer to VDN on Another ECS
Host | ECS A | ECS B | Host |
(ECS A) | (ECS B) | ||
Event Notif Request (CRV=98) |
| Event Notif Request (CRV=26) | |
| (VDN=5678) |
| (VDN=1222) |
| Event Notif ACK |
| Event Notif ACK |
Incoming call | Call offered to VDN 5678 event |
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| Queued Event |
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| Alerting Event |
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| (call delivered to agent) |
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| Connected Event |
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Agent blind transfers call to VDN 1222 on ECS B |
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| Hold Event |
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| Call offered to VDN 1222 event |
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| Queued Event |
| Transfer Event |
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| Alerting Event |
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| Connected Event |
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| Agent disconnects | |
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| Drop Event |
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| Call terminates | |
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| Call Ended Event |
Drop Event
(trunk disconnects. The caller disconnects before the trunk between A and B drops.)
Call Ended Event
