Lucent Technologies 555-230-220 manual Contents

Contents

■	Duplication	12-35
■ Electronic Tandem Network (ETN) - Private Network		12-36
■ Expansion Port Network (EPN)		12-36
■ Expert Agent Selection (EAS)		12-36
	Skill Hunt Groups	12-36
	Logical Agents	12-36
	User-Classified Calls	12-37
	Direct-Agent Call	12-37
	Logical Direct-Agent Calls	12-37
	Supervisor-Assist Calls	12-38
	Switch-Classified Call	12-39
	Event Reports	12-39
	Logins and Logouts for Logical Agents	12-40
	Work Mode Changes for Logical Agents	12-41
	Activate/Cancel Send All Calls and Call Forwarding	12-41
	Value Queries for Logical Agents	12-42
	Advice of Charge	12-42
■ Facility Restriction Levels (FRLs)		12-43
■ Forced Entry of Account Codes		12-43
■	Hold	12-43
■	Hot Line	12-43
■	Hunt Groups	12-43
■ Integrated Services Digital Network (ISDN)		12-44
	ISDN/Basic Rate Interface (BRI)	12-44
	ISDN/Primary Rate Interface (PRI)	12-44
	UUI Prior to R6	12-45
	UUI and MSI, Starting in R6.3	12-45
	Advice of Charge (AOC)	12-47
	Germany	12-47
	France (VN4)	12-47
	Europe (ETSI)	12-47
■	Last Number Dialed	12-47
■	Leave Word Calling	12-48
■	Lookahead Interflow	12-48
	Advice of Charge (AOC)	12-48
■	Malicious Call Trace	12-48
■	Message Waiting Lamp	12-48
■ Mixed FAC & TAC		12-48
■	MultiMedia Endpoint	12-49
■	Multiple Split Queuing	12-49

xxii Issue 7 May 1998