ASAI and Value Query Capabilities
Value Query
The adjunct can use this capability to inquire about specific resources available on the ECS. Each query is briefly described next:
ACD Agent Login Query
This query provides the physical extension for each agent logged into the ACD split.
ACD Agent Status Query
This query provides the work mode and the state (idle or busy) of an agent.
ACD Split Status Query
This query provides the number of ACD agents that are available to answer incoming calls, the number of calls in queue, and the number of agents that are logged in.
Call Classifier Status Query
This query provides the number of ports that can be used for call classification. Ports that are idle as well as those currently in use are provided in the query’s response.
Starting with R5, if the USA Default Algorithm? field is set to n on the System Parameters OCM Call Classification form, this query will provide the total number of ports for the TN744D and TN2182B boards (and any later versions) that are idle and
Call Information Status Query
This query provides a list of calls that are present at a telephone.
Date and Time Query
This query provides the year, month, day, hour, minute and second.
