
ASAI and Domain Control
Protocol Error (NAK) Cause
The ECS issues the following cause for a protocol processing error:
■Protocol error (CS0/111)
The Q.932 protocol has been violated or the capability invoked is not consistent with this association. For example, invoking a Third Party Domain Control Request over a Call Control association is inconsistent.
NOTE:
For more information regarding protocol errors and a complete list of reason codes (cause values), see the DEFINITY Enterprise Communications Server CallVisor ASAI Protocol Reference,
Considerations
The “logout” event is reported for split
Starting with G3V4, the “login” event is reported for split
Caution should be used when EAS is active on DEFINITY ECS and multiple Domain Control (split/skill) associations are also active. Each time the agent logs in or out of the ECS, DEFINITY ECS will generate and send a login or logout event report for each skill that is controlled. Users should be mindful of this situation because an agent can have as many as 20 assigned skills.The ECS processor occupancy and/or ASAI link traffic may be impacted.