Lucent Technologies 555-230-220 manual Busy Verification of Terminals, Call Coverage

ASAI and Feature Interactions

If a call alerts to a principal station A, as well as to station B as a bridged appearance of A, then a call cannot be redirected from station A to a primary appearance on station B using the Redirect Call Feature.

A bridged call appearance is selected for a Single-Step Conference by the DEFINITY ECS only if there are no regular call appearances available at the added station. Other than that, bridging is not supported with either Single-Step Conference or Phantom Calls.

Busy Verification of Terminals

Adomain-controlled station may be busy-verified. A Connected Event Report is provided when the verifying user is bridged in on a connection in which there is a domain-controlled station.

A Third Party Selective Hold request is denied if requested for the verifying user’s station.

Call Coverage

If a call that goes to coverage is monitored on an active-notification association for an ACD split or a VDN domain, the association receives the Call Offered to Domain, Alerting, and Connected Event reports.

For an alternate answering position that is a domain-controlled station, the Alerting and Connected Event Reports are returned to its domain-control association.

The Call Redirected Event Report is sent to the principal’s domain-control association when an analog principal’s call goes to coverage. The Disconnect/Drop Event Report is sent for the coverage station’s domain-control associations when the call which had been alerting at both the principal and the coverage is answered at the principal.

Switch-classified calls placed to local destinations whose coverage criteria are met do not go to coverage, they remain at the called party. Switch-classified calls delivered to originators whose coverage criteria are met follow the originator’s coverage path (provided they are not priority calls).

Direct-agent calls follow the agent’s coverage path rather than the split’s. This is different from regular ACD calls.

An adjunct-routed call is allowed to go to coverage as usual. If the coverage is busy, the user hears a busy tone and the adjunct is notified with the Route End capability (cause CS0/16 — Normal Clearing).

Issue 7 May 1998 12-15