ASAI and Request Feature Capabilities
Request Feature Capability Group
An adjunct uses this capability to request invocation of one of the following ECS features:
■ACD Agent Features
—Login
—Logout
—Work mode changes
■Call Forwarding
■Send All Calls (SAC)
Information Flow
The adjunct expects a response to its request.
The ECS either acknowledges or denies the request.
Request Feature Parameters
feature_id | Specifies the feature to be invoked: |
■Agent Login (login agent to ACD split)
■Agent Logout (logout agent from ACD split)
■Change agent work mode (change work mode of ACD agent to another mode)
■Call Forwarding
■Send All Calls
feature_params Specifies parameters specific to each feature;
■ACD agent login
—login identified (password)
—ACD split extension
—Agent extension
—[optional] Work mode (corresponds to initial work mode; if not specified, defaults to Auxiliary work)
After call work,
Auto in, Manual in,
Auxiliary work
