Call Scenarios and Applications

External Call to VDN, Answered by Station, and

Transferred to a Station on Another ECS

This scenario shows the call flow for an incoming non-ISDN call to VDN 5678 that is answered by extension 4555 in ACD split 3333 (see Figure A-3). The agent at extension 4555 does a consultation transfer to extension 1567 on ECS B. That is, the transfer is completed after the agent on extension 4555 talks to the agent on extension 1567. The trunks between ECSs are ISDN PRI trunks.

Assume that VDN 5678 is monitored over CRV 98 by an ASAI Adjunct Processor connected to ECS A and that extension 1567 is domain-controlled over CRV 45 by an ASAI Adjunct Processor connected to ECS B. Messages in italics refer to messages exchanged by ECS B and the ASAI Adjunct Processor connected to ECS B.

Incoming Call

call_id=53

ECS A

ECS B

Vector J

VDN 5678 1. Queue to Main

Split 3333

2.Wait 10 Secs

3.Announcement

4.Stop

ISDN-PRI

call_id=12

call_id=21

ACD Split

3333

ACD Split

1444

x4555

x1567

Figure A-3. Call Flow for Consultation Transfer to Another ECS

Issue 7 March 1998 A-29

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Lucent Technologies 555-230-220 manual Issue 7 March 1998 A-29