ASAI and Feature Interactions
Switch-Classified Call
The called number (dest_addr) may contain a logical agent’s station extension. It cannot contain a logical agent’s login ID, a skill hunt group extension, or a VDN. If the called number contains a logical agent’s login ID, a skill hunt group extension or a VDN, the request is denied with cause value CS0/28 — Invalid Number Format.
Event Reports
Whenever logical agents are part of a monitored or controlled call (for example, a call providing event reports to an ASAI adjunct), the following additional rules apply to the event report contents (items):
■The calling number (calling party number IE) always contains the logical agent’s physical station number (extension), even though a Third Party Make Call or Third Party
■The connected and alerting numbers (Connected Party number IE) contain the logical agent’s station extension and never contain the login ID. This is true regardless of whether the call was routed through a skill hunt group, whether the connected station has a logical agent currently logged in, or whether the call is an
■The called or dialed number (Called Party number IE) contains the number that was dialed, regardless of the station connected to the call. For example, a call may be alerting an agent station, but the dialed number might have been a logical agent’s login ID, a VDN, or another station.
■The Call Conferenced and Call Transferred Event Reports are an exception to this rule. In these events the called number contains the station extension of the transferred to or conferenced party when a local extension is involved. When an external extension is involved, the called number contains the default extension (#####). If the transferred to or conferenced party is a hunt group or login ID, and the call has not been delivered to a station, the called number contains the hunt group or login ID extension. If the call has been delivered to a station, the called number contains the station extension connected to the call.
