Event Reporting and
Disconnect/Drop Event Report
A Disconnect/Drop Event Report is generated for a party that disconnects from a call. This event report is not generated over monitoring and control associations for the last disconnected party on a call; a Call Ended Event Report (monitoring association) or a Third Party Call Ended (control association) is generated instead.
A Disconnect/Drop Event Report is generated in the following cases:
■When a simulated bridged appearance is dropped (when one member drops)
■When an
■When an
■When an
A Disconnect/Drop Event Report is not generated in the following cases:
■When a party drops as a result of a transfer operation
■When a split or vector announcement drops
■When an attendant drops off a call, if the call was received through attendant group 0
■When a
■When an association that invokes a Third Party Selective Drop or a Third Party Clear Call capability receives an acknowledgement and does not receive a Disconnect/Drop Event Report for the party or parties disconnected
■When a call is delivered to an agent and dequeued from multiple splits as part of vector processing
NOTE:
If a call has User to User Information (UUI) that came from an ISDN DISCONNECT message or in a Third Party Drop Request stored with it, and a party drops from the call and a Drop Event Report is sent, then the UUI is included in the report.
Disconnect/Drop Report Items
The following is a list of items provided with this report:
connected party number (dropped number)
■For an
