Lucent Technologies 555-230-220 manual IN-8Issue 7 May

Index

denials, 4-32destination, 4-32EAS, 12-37originator, 4-31

Direct-Agent Coverage, 12-33direct-agent, priority calling, 12-33directory names display, 9-9directory services, 2-13Disconnect/Drop Event Report

call_id, 3-43cause, 3-44

connected party number, 3-42description, 3-42generating, 3-42

items, 3-7,3-42party_id, 3-43

user to user information, 3-43display station command, 5-3display, 27 character, C-5

Distributed Communications System, 4-8,4-33DNIS, 2-5

Do Not Disturb, feature interactions, 12-35Document comments, xli

document conventions, xxxviii documents, related, xl domain

split, 5-3station, 5-3

Domain (station) Control, description, 5-3Domain Control capabilities, 5-4Domain Control Capability Group

Event Reporting, 3-2parameter, 5-4

Domain Control capability group, 1-1domain parameter, 5-6,5-8domain type parameter, 6-3domain value parameter, 6-3

domain-control split associations, maximum allowed, B-2domain-controlled associations, maximum allowed, B-2domain-controlled calls, 3-2

Drop button operation, feature interactions, 12-35drop classification, for switch-classified calls, 4-14DTMF digits, listen_disconnect, 12-51

DTMF signals, C-5

DTMF tone detection, 3-45

DTMF tone detector requesting connection, 7-6DTMF tones, 5-31

Dual Tone Multi-Frequency, see DTMF duplicated systems, 14-1Duplication, feature interactions, 12-35

E

EAS

activate/cancel Send All Calls, Call Forwarding, 12-41agent work modes, 12-31

and event report interactions, 12-39

and logins and logouts for logical agents, 12-40direct-agent calls, 12-37

logical agents, 12-36

logical direct-agent calls, 12-37

mode changes for logical agents, 12-41skill hunt groups, 12-36supervisor-assist calls, 12-38switch-classified calls, 12-39user-classified calls, 12-37

EAS, see Expert Agent Selection

ECS

disabling link, 11-2enabling link, 11-2maintenance halting, 11-4resources, queries, 9-2response, Value Query, 9-7

ECS operation

direct-agent call setup, 4-31supervisor-assist call setup, 4-36switch-classified call setup, 4-16user-classified call setup, 4-22

ECS-initiated restart, 11-6ECS-Terminated Call Conditions, Prior to

Classification, 4-15

Electronic Information Systems, 14-7

Electronic Information Systems, as business partner, 14-10enhancement to extension information query, xxxv Entered Digits Event Report

call_id, 3-45description, 3-45digits entered, 3-45generating, 3-45items, 3-45report items, 3-7

EPN, see Expansion Port Network equipment, business partner, 14-5Ethernet

link, 14-1Multi-Function Board, 14-1transport, 14-2

Event Minimization, 3-2

Event Minimization changes, 3-2Event Notification Cancel

capability, 6-6considerations, 6-6denials, 6-6protocol errors, 6-6

Event Notification Ended capability, 6-9considerations, 6-9parameters, 6-9

Event Notification Request capability, 6-3considerations, 6-5denials, 6-4parameters, 6-3protocol errors, 6-4

event report items, definition, 3-3

IN-8Issue 7 May 1998