acknowledgements, 4-43capability, 5-13considerations, 5-14denials, 4-43,5-13information flow, 4-43parameters, 4-43,5-13protocol error, 5-14protocol errors, 4-44
3rd Party Send DTMF Signals acknowledgements, 4-71capability, 4-71,5-31considerations, 4-73,5-33denials, 4-72,5-32information flow, 4-71parameters, 4-71,5-31protocol error, 5-32protocol errors, 4-72
3rd Party Single-Step Conference, xxxiii, 4-56,5-4,12-52acknowledgements, 4-57,5-34,5-35
parameters, 4-57protocol errors, 4-58
3rd Party Take Call Control, considerations, 4-423rd Party Take Call Control, denials, 4-41
3rd Party Take Control acknowledgements, 4-39capability, 4-39considerations, 4-44parameters, 4-39protocol errors, 4-41
603E1 Callmaster terminal, 9-9
900 calls, set billing rate, 10-2
A
account codes, forced entry, 12-43
ACD administering, 14-7
agent work modes, 12-30configurations, 14-2feature interactions, 12-10Flexible Billing, 14-8monitoring call activity, 2-6software, 14-2
ACD administration forms, 14-7ACD Agent Login Query, 9-2ACD Agent Status Query, 9-2ACD agent, request features, 8-2ACD split, 2-5
ACD Split Domain, call offered, 3-21ACD Split Domain, capacities, B-3ACD Split Status Query, 9-2
ACD Split/EAS Skill Domain, protocol error, 5-9ACK, see acknowledgement parameters acknowledgement parameters
ACD Agent Login Audit Query, 9-7ACD Agent Status Query, 9-7
ACD Split Status Query, 9-7Call Classifier Status Query, 9-8Call Information Query, 9-7Day/Time of Day, 9-8
Extension Type Information Query, 9-8Integrated Directory Database Query, 9-9Party_ID Query, 9-10
Station Feature Query, 9-10
Station Status Query, 9-11
Trunk Group Query, 9-11Value Query, 9-7
acknowledgement, Universal Call ID, 4-4,5-26,5-35acknowledgements
restart, 11-8Set Value, 10-3
acknowledgment, Single-Step Conference, 4-57activate/cancel Send All Calls, Call Forwarding, EAS
interactions, 12-41
active notification associations, maximum allowed, B-2Add Hunt Group form, 14-7
add station command, 14-2Add VDN form, 14-7Add/Change Hunt Group Form, 14-7Add/Change Trunk Group Form, 14-7Add/Change VDN and Call Vector Forms, 14-7Adjunct Alarm Administration, 14-7
Adjunct Call Routing, 12-23adjunct controlled associations, B-2adjunct gateway, 2-18
Adjunct Routing, 12-23adjunct routing, A-19
Adjunct Routing command, 7-5,12-23,12-24Adjunct Routing scenario, A-19
Adjunct Routing, sample scenario, 2-9adjunct-controlled splits, 12-10adjunct-controlled splits, administering, 14-7adjunct-initiated restart, 11-6,11-7adjuncts
business partner, 14-5types, 2-2
administering, 14-7
administering DEFINITY LAN Gateway, 13-2,13-5,13-8telnet, 13-4,13-7
terminal or PC, 13-4,13-7Administration forms, DEFINITY ECS, 14-7administration of links, 14-2
Administration Without Hardware, feature interactions, 12-1Advice of Charge, 12-7,12-8,12-17,12-24,12-27,12-30,
12-42,12-47,12-48,12-55,C-3agent capabilities expansion, C-5agent change of work mode, 8-5agent conference scenarios, A-11agent login, 8-5
agent login event report, C-6Agent Login ID form, 14-7agent login request, 8-6agent logout, 8-5
agent pause between calls, 12-13agent pool, 2-3
