ASAI and Supported Applications
The adjunct can be a personal computer, a minicomputer, or a mainframe. Applications on the same adjunct monitor and control voice calls or perform other operations on behalf of a telephone user.
Applications on the adjunct can share the ASAI link when communicating with the DEFINITY ECS. The DEFINITY ECS does not distinguish between multiple applications that may be sharing an ECS link.
A user typically has a telephone and a data terminal (PC) at his or her desk. The user can control the voice calls at his or her telephone by using the telephone or entering commands at the data terminal. When using the data terminal, the application controls the voice call via the ASAI link. How the data terminal is connected to the adjunct is irrelevant to the
Applications
ASAI supports a variety of application types:
■Those that control a single station (telephone set) on behalf of a specific user
■Those that control all parties on a call
■Those that route incoming calls
■Those that make outbound calls from an ACD split for a telemarketing center
■Those that monitor calls entering vectors and/or ACD splits
The DEFINITY Enterprise Communications Server (ECS) allows an application to control a specific extension on a call and, at the same time, allows another application to control another extension on the call. In this case, both applications can independently control endpoints on the call in the same way that users can by using their telephone set.
Multiple Monitors provide the ability for up to three ASAI applications (up to six on R6r) to monitor the same ACD split or VDN domain. In addition, Multiple Adjunct Routing allows link redundancy in routing applications.
