Event Reporting and
Login Event Report
Starting with G3V4, this event report is generated when an agent logs into a Domain Control ACD split/skill. It is only provided with Link Version 2 or above.
The agent may request login by using the feature access code/feature button or the agent may request login through ASAI and receive a positive ACK over the requesting association. The login event is sent over the domain control (ACD split/skill) association.
NOTE:
With the expansion of agent capabilities in Release 5 and later, it is possible that up to 20 skills can be assigned to an agent. If Domain Control (ACD split/skill) is being used to monitor login events, a login event report will be simultaneously generated for each assigned skill whenever an agent logs into the skill.
Care should be taken when assigning the maximum number of skills to an agent as DEFINITY ECS may become congested trying to process multiple event reports each time the agent logs in.
Login Event Report Items
The following is a list of items provided with this report:
agent work mode
The agent’s work mode entered (AUX for manual logins)
agent physical extension
The physical extension of the agent logging in (EAS and ACD environments)
agent logical extension
The logical extension of the agent logging in (EAS environment only) report
