Event Reporting and U-Abort Capabilities

cause

Indicates a possible error in the charge amount and the reason for the error. It will appear only if there is an error.

Considerations

Call Redirection using ASAI Redirect Alerting Call

These capabilities can be used to redirect a call off-premise over a trunk group that can receive AOC from the network. If this occurs, and a Trunk Group Event Notification association is active, then DEFINITY ECS will send Charging Event Reports if any charge information is received.

For Redirect Alerting Call Operations, the charging number in a subsequent Charging Event Report will reflect the contents of the CDR Calling Number field, and will also indicate the forwarding or principal station’s extension number.

If ASAI redirects a switch-classified call after the call has been classified and is alerting at a station/agent, and if the redirection causes the call to go out on an AOC trunk, then the charging number reported from this call (that is, for the redirection leg of the call) is the number of the hunt group of VDN for which the switch-classified call was placed. In this scenario the CDR options by which the trunk member, split or VDN can be reported will have no affect.

Display of Charge Information

As AOC information is received from the network it is sent to an ASAI adjunct in real time, whereas the display terminal receives intermediate charge information based on the Charge Update Frequency setting that is specified in the System Parameters Feature administration form. As a result, a difference in synchronization will exist between a Computer Telephony Integration (CTI) application sending charge information to a data screen and the information updates on a voice terminal display. Another difference is that a a voice terminal display may be administered to show the currency amounts that are converted from the charge units received from the network. An ASAI application will be provided with whatever charge the network sends to DEFINITY ECS, and if it is desired, the ASAI application can be programmed to convert the value into currency.

ISDN

To receive the charge information at the end of the call, the applicable ISDN-PRI trunk groups must be administered with the charge advice other than “none.”

To receive charging information during the call, the applicable ISDN-PRI trunk groups must be administered with the charge advice “during on request” or

Issue 7 May 1998 3-33

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Lucent Technologies 555-230-220 manual Display of Charge Information, Isdn