Call Scenarios and Applications
Incoming Call Monitoring and Manual
Conference — Station Monitoring
Customer | User | User |
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| Adjunct | User | User |
Phone | Phone | Phone | Switch |
| Terminal | Terminal | |
| Processor | ||||||
B | C | A |
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| User logins to |
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| 3rd Party Domain Control |
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| Control granted | (domain=A) |
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| Call alerts | 3rd Party Domain |
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| Customer information | ||
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| phone |
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| delivered to data | ||
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| Alerting Event Report (A) | |||
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| screen | ||
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| User connects | Connected Event Report (A) |
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Agent and customer |
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| User initiates |
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| Hold Event Report (A) |
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| conference |
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| User initiates | Call Initiated Event Report (A) |
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| second call |
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| Caller information | |
| Call alerting |
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| Alerting Event Report (C) | delivered to data | ||||
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| User Answers |
| Connected Event Report (C) |
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| Users A and C |
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| talk |
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| User conferences | Call Conferenced Event Report |
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| all |
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| (from=A, to=C, other=B) |
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Users and customer |
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| User disconnects |
| Dropped Event Report (A) |
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The application in the adjunct processor monitors station A. The station receives a call and conferences another station to the call. The conference operation is done manually at the station by pressing the conference button, dialing the second call, and pressing the conference button a second time.
