Lucent Technologies 555-230-220 manual Call Forwarding All Calls, Off-Net

ASAI and Feature Interactions

Call Forwarding All Calls

Users at controlled stations can activate and deactivate the Call Forwarding All Calls feature from the voice terminal or via an ASAI adjunct. Activation and deactivation from the voice set and an ASAI adjunct may be intermixed.

A Third Party Make Call, Third Party Auto Dial, or Route Select to a station with the Call Forwarding All Calls feature active redirects to the “forwarded to” station. No Call Redirected Event Report is sent on a Domain Control association for the forwarding station, since the call does not alert the extension that has Call Forwarding activated. This is only if the call was placed directly to the “forwarded to” station.

A direct-agent call forwards if the destination split has call forwarding activated.

While Call Forwarding is active at a station, agent status value queries will show that the agent is busy.

When an agent activates call forwarding, existing direct-agent calls waiting in the queue for the agent are not forwarded. Only new direct-agent calls entering the split after the agent’s activation are forwarded. (Note that regular ACD calls never follow the agent’s call forwarding.)

Switch-classified calls placed to local destinations with Call Forwarding All Calls active do not forward, but remain at the called party. Switch-classified calls delivered to originators with Call Forwarding All Calls active are forwarded, even if the forwarding number is off-ECS.

If a monitored call is forwarded off-ECS over a non-PRI facility, the Trunk Seized Event Report is generated.

If a call forwards and rings at a station with domain-control, then the Alerting Event will indicate Call Forwarding in a Cause IE (cause=CS3/32).

Redirecting via Redirect Call to an endpoint with Call Forwarding activated will fail.

Off-Net

Starting with R5: if any incoming call is forwarded to a trunk that provides charge information, then any application that has an active Trunk Group Event Notification association may receive Charging Event Reports for that call. These Charging Event Reports may be sent during and/or after the trunk disconnects, depending on how the trunk group is administered.

If a call forwards to an outgoing AOC trunk, the charging number indicated in any Charging Event Report will be the forwarding station’s extension number.

Issue 7 May 1998 12-19