ASAI Release History
G3V2 Release Notes
The following enhancements were included in CallVisor ASAI G3V2:
International Address Type for ISDN Calls
The international address type for ISDN allows DEFINITY to recognize and use the type of address field contained in the calling and called number Information Elements used by ISDN calls.
Redirection on No Answer
The Redirection on No Answer (RONA) feature redirects unanswered ACD calls back to the split the call was delivered from after making the agent unavailable and notifying the call center manager.
VDNs in Coverage Path
In G3V2 Vector Directory Numbers (VDNs) are allowed to be in a station or ACD split coverage path.
Converse Vector Command
The converse vector command allows an agent or automated attendant to connect to a call waiting in queue and interact with the caller (i.e., provide caller requested information or caller specific announcements) without taking the call out of a main queue.
Called Party Number in Route Requests
The called party number field in the Route Request message will be changed to the called party number received in the incoming ISDN PRI SETUP message for the call. (Change brought back into G3V1.)
Expert Agent Selection (EASe)
G3V2 provides two mutually exclusive Automatic Call Distribution (ACD) feature packages: “traditional” ACD and Expert Agent Selection (EASe). When “traditional” ACD features are selected, all G3 ACD and call vectoring ASAI capabilities and interactions remain unchanged in G3V2.
EASe allows incoming calls to be routed to specialized groups of agents within a larger pool of agents. With EASe, a set of skills are assigned to ACD agents
Issue 7 March 1998
