ASAI and Value Query Capabilities
ACK (Positive Acknowledgement) Parameters
The next paragraphs describe the ACK parameters that are passed by the ECS to the adjunct in response to a particular value query request
ACD Agent Login Query ACK Parameters
The ECS responds with a sequence of value query response messages that contain the (physical) extension for each agent logged into the split. Due to the volume of information contained in this response, the ACK is the last piece of data provided to the adjunct. It indicates the conclusion of the response. For most other queries, the information is returned within the ACK.
ACD Agent Status Query ACK Parameters
The ECS responds with work mode and idle/busy state of the ACD agent. A “busy” state is returned if the ACD agent is on any active call or if Call Forwarding/SAC is active for the station.
An “idle” state is returned if the ACD agent is not on any active call (includes
If “AUX Work Reason Codes” option on the
ACD Split Status Query ACK Parameters
The ECS responds with the number of ACD agents available to receive calls through that split, the number of calls in queue, and the number of ACD agents logged in. The number of calls in queue does not include
Call Information Query ACK Parameters
The ECS responds with the call_id(s) for the calls present at the primary extension. Information for a maximum of 10 calls present at the station is reported back to the adjunct. Additional calls are not reported. This query is valid for stations only.
The ECS provides the following information in the value parameter of the acknowledgement to the Calls Query request:
call_id list is a list of
call_state list is a list of call states for each call present at the principal’s station. Each call can be in any of the following states:
