Lucent Technologies 555-230-220 manual Issue 7 May 1998 IN-15

Index

protocol errors, 8-5

Request Feature Capabilities Group, 8-1Request Feature capability, 2-12request, agent login, 8-6requirements, system capacity, B-1resource_id parameter, 4-65

restart acknowledgements, 11-8adjunct initiated, 11-6,11-7capability, 11-5ECS-initiated, 11-6

restart ECS-initiated, 11-6Restart parameters, 11-8result_call_id parameter, 4-61,5-21Resume Alarms parameters, 11-4Resume Alarms, capability, 11-4

return_ack parameter, 4-4,4-10,4-20,4-26,4-31,4-35,5-27

Ringback Queuing, feature interactions, 12-50RONA, see Redirection on No Answer Route

considerations, 7-5denials, 7-5parameters, 7-2

Route End capability, 2-10,7-11considerations, 7-13parameters, 7-11

Route Request capability, 2-9

Route Requests, multiple outstanding, 7-5Route Select

capability, 7-6denials, 7-9parameters, 7-7

Route Select capability, 2-10Route Select, parameters, 7-7

route to (vector) command, 12-11,12-24route to numbers command, 12-12Route, capability, 7-2

Routing Capability Group, 1-2,7-1routing, adjunct, 12-23

rules, merging calls, 3-55

rx_party_id parameter, 4-71,5-31

S

SAC, see Send All Calls sample applications, 2-3sample scenarios

Automatic Agent Reconfiguration, 2-12Incoming Call Identification, 2-13Logging for Call Back, 2-11Message Desk, 2-14

Phone Management and Directory Services, 2-14scenarios

Adjunct Routing, A-19

agent conference, A-11Agent Reconfiguration, A-13applications for calls, A-2ASAI Messaging, A-72

ASAI-Requested Digit Collection, A-69blind transfer, A-9

Call Coverage, Audix scenario, A-18Call Coverage, Station, A-17

call monitoring, A-7

Call to Agent with Rona, A-51Calls across Multiple ECS(s), A-25consultation, A-10

Expert Agent Selection, A-38

External Call to Lookahead VDN, A-31External Call to VDN, A-49

II Digits, A-76

Incoming Call Monitoring/Manual Conference, A-14Message Desk, A-20,A-21,A-22

multiple queuing and call abandon, A-8Outbound Call Management, A-3,A-4,A-5,A-6Phantom Calls, A-78

Screen Based Dialing, A-15Screen Transfer, A-16service observing, A-12user, A-63

Value Queries, Logical Agent and Skill Hunt Groups, A-45

VDN, A-56

VDN Return Destination, A-70VRU-assisted Transaction using Selective

Listening, A-23

Screen Transfer scenario, A-16Screen-Based Dialing scenario, A-15security issues, xli

security, DEFINITY LAN Gateway, 13-4,13-7Selective Listening, 12-25

Conferencing interactions, 12-29Listen-Reconnect information flow, 4-54Reconnect listeners, 4-54

Third Party Listen-Disconnect acknowledgements, 4-52considerations, 4-52denials, 4-52information flow, 4-51listeners, 4-51

malicious trace interaction, 4-53parameters, 4-51

talkers, 4-51

Third Party Listen-Disconnect capability, 4-51Third Party Listen-Reconnect

acknowledgements, 4-54considerations, 4-55denials, 4-55parameters, 4-54talkers, 4-54

Third Party Listen-Reconnect information flow, 4-54Third Party Listen-Reconnect, listeners, 4-54

Issue 7 May 1998 IN-15