ASAI and Feature Interactions
stations. Login IDs, however, are not valid domains for the Third Party Domain Control Capability. A request to domain (station) control a login ID is denied by the ECS with the cause value CS0/28 — Invalid Number.
User-Classified Calls
For
■The orig_addr calling number may contain a logical agent’s login ID or a logical agent’s physical station. If the orig_addr contains a logical agent’s login ID and the logical agent is logged in, the call is originated from the agent’s station extension associated with the agent’s login ID.
If the orig_addr contains a logical agent’s login ID and the logical agent is not logged in, the call is denied with cause value CS3/15 — Agent not logged in. The orig_addr may not contain a skill hunt group extension or a VDN.
■The dest_addr called number may contain any number a local station user might dial, including a logical agent’s login ID, a logical agent’s physical extension, a skill hunt group extension and a VDN providing access to a skill hunt group. If the dest_addr contains a logical agent’s login ID, the call is originated as if the call had been dialed from the originator’s voice set to the requested login ID. If the origination and destination CORs permit, the call is treated as a
Direct-Agent Call
The following ASAI interactions apply to
The calling number (orig_addr) of a
Logical Direct-Agent Calls
Logical
