Call Scenarios and Applications

Call Sequence 1:

Host

3rd Party Make Call

(CRV=1, Calling=3700, called=3802)

3rd Party Make Call Acknowledgement

(CRV=1, CID=17)

Queued Event Report

(CRV=1, CID=17, called=3802, domain=split 3900)

Alerting Event Report

(CRV=1, CID=17, calling=3701, called=3801, connected=3901)

Alerting Event Report

(CRV=7, CID=17, calling=3701, called=3801, connected=3901)

3rd Party Answer

(CRV=7, CID=17)

3rd Party Answer Acknowledgement

(CRV=7)

Connect Event Report

(CRV=1, CID=17, calling=3701, called=3801, connected=3901)

3rd Party Drop

(CRV=7, CID=17)

3rd Party Drop Acknowledgement

(CRV=7)

Disconnect/Drop Event Report

(CRV=1, CID=17, connected=3901)

ECSComment

Application places phantom call to VDN 3802, using any available AWOH station in hunt group 3700 to originate the call

ECS has selected a station and originated the call

Call queued at split 3900

Call alerting at station 3901, after waiting in queue. The adjunct delivers the email to the screen associated with station 3901. Here the adjunct finally learns that station 3701 was chosen to originate the call

Same Alerting Event also sent on station 3901’s domain control

Application answers call when agent starts to work on the email

Application drops call when agent is done replying to email

Issue 7 March 1998 A-79

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Lucent Technologies 555-230-220 manual Issue 7 March 1998 A-79