
Call Scenarios and Applications
Call Sequence 1:
Host
3rd Party Make Call
(CRV=1, Calling=3700, called=3802)
3rd Party Make Call Acknowledgement
(CRV=1, CID=17)
Queued Event Report
(CRV=1, CID=17, called=3802, domain=split 3900)
Alerting Event Report
(CRV=1, CID=17, calling=3701, called=3801, connected=3901)
Alerting Event Report
(CRV=7, CID=17, calling=3701, called=3801, connected=3901)
3rd Party Answer
(CRV=7, CID=17)
3rd Party Answer Acknowledgement
(CRV=7)
Connect Event Report
(CRV=1, CID=17, calling=3701, called=3801, connected=3901)
3rd Party Drop
(CRV=7, CID=17)
3rd Party Drop Acknowledgement
(CRV=7)
Disconnect/Drop Event Report
(CRV=1, CID=17, connected=3901)
ECSComment
Application places phantom call to VDN 3802, using any available AWOH station in hunt group 3700 to originate the call
ECS has selected a station and originated the call
Call queued at split 3900
Call alerting at station 3901, after waiting in queue. The adjunct delivers the email to the screen associated with station 3901. Here the adjunct finally learns that station 3701 was chosen to originate the call
Same Alerting Event also sent on station 3901’s domain control
Application answers call when agent starts to work on the email
Application drops call when agent is done replying to email