ASAI and Domain Control | 5 |
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This chapter describes the Domain (Station or ACD Split/EAS skill) Control Capability Group. The adjunct uses these capabilities to control and monitor all calls at a station extension, to monitor selected calls only at that specific station, and to begin outbound calls from that station. Additionally, the adjunct may use this capability to receive Agent Logout Event Reports, and, starting with G3V4, Agent Login Event Reports, for a specified ACD split or EAS skill.
Domain control capabilities are as follows:
Third Party Domain | When used with a station domain, the adjunct uses |
Control Request for | this initiating capability to ask the ECS for event |
Station Domain | reports on calls at a specified domain (station |
| extension). |
Third Party Domain | An adjunct may use this capability to receive Agent |
Control Request for | Logout Event Reports and, starting with G3V4, |
ACD Split/EAS Skill | Agent Login Event Reports for a specified ACD |
Domain | split or EAS skill. |
Third Party Answer | This capability allows an application to make a |
| request on behalf of a station user to “answer” a |
| ringing, bridged, or held call present at a station. |
Third Party Selective | This controlling capability lets the adjunct put a |
Hold | specified call on hold at the extension being |
| controlled. |
Third Party Reconnect | The adjunct uses this controlling capability to |
| reconnect a specified call at a controlled |
| extension. |
Redirect Call | The adjunct uses this capability to |
| that is already alerting a station extension. |
