Lucent Technologies 555-230-220 manual Issue 7 May 1998 GL-3

Glossary

AP

Adjunct Processor (or Application Processor)

Application

An adjunct entity that requests and receives ASAI services or capabilities. One or more applications can reside on a single adjunct. However, the ECS cannot distinguish among several applications residing on the same adjunct and treats the adjunct and all resident applications as a single application. The terms “application” and “adjunct” are used interchangeably. See also ASAI Application.

Application Processor

See Adjunct Processor, ASAI Host/Adjunct Processor.

ASAI

Adjunct Switch Application Interface (ASAI)

1.The Lucent Technologies recommendation for Computer Telephony Integration (CTI) based on the CCITT Q.932 protocol.

2.An option on the DEFINITY ECS that enables the ASAI messaging interface. Also called CallVisor ASAI.

Adjunct Services Application Interface (ASAI)

1.A messaging interface between the ECS and an Adjunct Processor that allows the AP to perform call monitoring and control functions.

ASAI Application

An application running on an ASAI adjunct by making calls to a library written to meet the ASAI specifications. See also Application.

ASAI Host/Adjunct Processor

A computer processor that communicates with the ECS via an ASAI link. See also Application Processor.

ASAI link

An ISDN BRI or Ethernet interface configured to support ASAI.

Association

A communication channel between the adjunct and ECS for messaging purposes. An active association is an existing call on the ECS or an extension on the call.

Or, a single instance of an ASAI capability group (for example, Third Party Call Control, Notification, Third Party Domain Control, Routing) between an ASAI adjunct and the ECS.

Also, a virtual relationship established between the ECS and the AP used to relate messages and events to a particular call or to an ASAI capability. An association is represented by a unique Call Reference Value (CRV)/link combination.

Auto-available Split

A specific type of ACD split/hunt group that automatically logs in its members and places them in auto-in mode as soon as the ECS is initialized or when a member is added to the auto-available split. Normally used when dedicated equipment answers the call directed to the split. Also, allows the movement of agents to other splits without the agent being logged out.

Automatic-answer (auto-answer)

A feature that allows an agent to receive ACD calls while off-hook.

Issue 7 May 1998 GL-3