Lucent Technologies 555-230-220 manual Parameters for Direct-Agent Calls, Splitparam

ASAI and Call Control

the ‘‘Expert Agent SelectionEAS)’’( on page 12-36 of Chapter 12, ‘‘ASAI and Feature Interactions’’ for detailed information.

Parameters for Direct-Agent Calls

This section contains the ASAI interface call parameters for direct-agent calls.

All parameters are the same as those listed for User-Classified calls with the exception of the called endpoint.

orig_addr	[mandatory] Valid calling endpoints (originators) for
	direct-agent calls are station extensions.
dest_addr	[mandatory] Valid destinations (called endpoints)
	are ACD agent extensions. Starting with Release 6,
	a Direct Agent Call can originate from a station
	AWOH (Administration Without Hardware), or a hunt
	group extension administered with members
	AWOH. This is referred to as a Phantom Call.
split_param	[mandatory] Must be present and contain a valid
	split extension; dest_addr must be logged into this
	split.
	In an EAS environment, the station extension (to
	which an agent is logged in) is specified. The
	agent’s logical extension is not used.
priority_calling	[optional] If present, originates the call as a priority
	call. If not present, it defaults to nonpriority.
max_rings	N/A (Ignored)
direct_agent_call	Must be present
supervisor_assist	Must not be present

Issue 7 May 1998 4-29