Lucent Technologies 555-230-220 Electronic Tandem Network ETN Private Network, Skill Hunt Groups

ASAI and Feature Interactions

Electronic Tandem Network (ETN) -

Private Network

Starting with R5: calls that are launched over ETN private network facilities will not receive charge information even if those calls are eventually routed to a public network over Advice of Charge (AOC) trunks.

Expansion Port Network (EPN)

The Expansion Interface (EI) board (TN570) makes it possible for the ASAI link to terminate on an Expansion Port Network (EPN) as well as on the Processor Port Network (PPN).

It is recommended that any ASAI links critical to a customer’s business terminate on the PPN to enable the ASAI link to remain operational in the event of a fiber link or EI failure. Further, resources that are used by a critical ASAI adjunct such as classifiers, trunks, announcements, and agent ports should also home on the PPN for the following reasons:

■To keep these resources in service in the event of a fiber link or EI failure

■To minimize the amount of cross carrier traffic that could degrade ASAI response time and system performance

Expert Agent Selection (EAS)

Skill Hunt Groups

Skill hunt groups have the same functions and limitations as vector-controlled hunt groups (splits). From the ASAI adjunct perspective, both skill hunt groups and vector-controlled hunt groups are subject to the same ASAI rules and are treated identically. For example, skill hunt groups, like vector-controlled hunt groups, cannot be monitored directly (Event Notification Request) by an ASAI adjunct. The VDN providing access to the vector(s) controlling the hunt group can be monitored instead if event reports for calls offered to the hunt group are desired.

Logical Agents

A logical agent’s station extension (for example, physical station from which an agent logs in) can be domain-controlled (Third Party Domain Control) and all Third Party Call Control capabilities can be invoked on behalf of the agent’s station extension. All event reports applicable to ECS stations apply to the logical agent’s

12-36Issue 7 May 1998