Lucent Technologies 555-230-220 manual GL-2Issue 7 May

Glossary

must have been taken control of via the Third Party Take Control or Domain (Station) Control capabilities.

Adjunct-Controlled Split

An ACD split administered to be under adjunct control. Agents logged into such splits must do all telephony and ACD login and/or logout and change work mode functions through the adjunct (except for auto-available adjunct controlled splits, whose agents may not be logged in and/or logged out or have their work modes changed).

Adjunct-Monitored Call

Includes all adjunct-controlled calls, active-notification calls, and calls that provide event reporting over domain-control associations.

Adjunct Processor

Also called Application Processor. A customer-provided processor used in conjunction with ASAI for call monitoring and control. The AP initiates billing change requests for the Flexible Billing feature. See also ASAI Host/Adjunct Processor.

Adjunct Routing

A vector command/step that allows the ECS to request a route/destination, from an ASAI adjunct, for the call executing the vector command/step. When an adjunct routing vector command is encountered, the ECS disconnects any tone detector/call prompter connected to the call and discards any dial-ahead digits that had been collected. Collected digits are retained with the call and sent to the adjunct in the Route Request message.

Advice of Charge

An ISDN feature that allows the network to send the current cost of the current outgoing call (on ISDN trunk groups) to DEFINITY ECS. This feature is available in various countries but not in the US at the current time.

Announcement

An administered extension that provides a recorded message. DEFINITY ECS supports both internal (announcement circuit pack - TN750) and external (TIE trunk connected to recording device; for example, A15 Unit) announcement sources.

Answer Supervision

A signal sent by a terminating communication system to an originating communication system, or intermediate charging point, such as a central office (CO) ECS, indicating that an incoming call has been answered. Upon receiving this signal, the originating system or other charging point begins tracking charges for the call, if charges apply. In terms of network services, answer supervision is a feature offered by the network provider on certain types of trunks.

Answering Machine Detection

A DEFINITY ECS feature that enables OCM customers who are launching switch-classified calls to differentiate between calls answered by a human and calls answered by an answering machine.

AOC

See Advice of Charge

AOC-D

This is a supplementary AOC feature supported by DEFINITY ECS in which AOC information is provided periodically throughout the duration of a call as well as at the end of the call.

AOC-E

This is a supplementary AOC feature supported by DEFINITY ECS in which AOC information is provided when the call is dropped.

GL-2Issue 7 May 1998