Lucent Technologies 555-230-220 manual Switch-Classified Call Destination

ASAI and Call Control

When the originator is a logged-in ACD agent, ACD call delivery rules apply. When the originator is a station user (the call was delivered through a hunt group, not an ACD split), normal alerting and call delivery take place.

If the originator has a display set, the display shows the destination’s extension (if the destination is internal), or the name of the trunk group (if the destination is external).

With the OCM/EAS feature enabled, a VDN extension can be an originator for a Switch-Classified call. See the DEFINITY Enterprise Communications Server Call Vectoring/Expert Agent Selection (EAS) Guide, 555-230-521, for more information.

It is recommended that agents receiving Switch-Classified calls work in auto-answer mode with headsets (administered on the station form with “auto-answer on”).

Switch-Classified Call Destination

If the destination is on-ECS, the user receiving the call will receive a priority ring if it has been requested by the Third Party Make Call Request.

If the destination has a display, the originating group (for example, the hunt group) is displayed as the calling party. This call cannot be picked up by a pickup group user.

Negative Acknowledgement (NAK) of a

Switch-Classified Call

A Third Party Make Call (Switch-Classified) request is denied if:

■The “type” field in the Domain IE (which codes the dest_route_select) does not specify “trunk” (cause=CS0/100).

■The ECS cannot obtain a time slot or other internal resource (cause=CS3/40).

■The alert order is not specified as “alert destination first” (cause=CS0/100).

■The service circuit requested is not a call classifier (cause=CS0/100).

■The calling number is neither a split nor an announcement extension (cause=CS0/28).

■The request specifies that the call is to be direct-agent or supervisor-assist as well as Switch-Classified (cause=CS3/80).

■A service circuit is not requested for external calls and the Trunk Access Code was specified in the dest_route_select field (cause=CS0/96).

■Service or option not subscribed/provisioned (CS0/50)

If an adjunct requests a Third Party Make Call (Switch-Classified call) with Answering Machine Detection, and AMD is not enabled, then the ECS denies the request.

4-18Issue 7 May 1998