Lucent Technologies 555-230-220 manual User-Classified Call Destination

ASAI and Call Control

After dialing is completed, the calling endpoint hears call progress tones (but not dial tone or touch tones). If the call was placed to a VDN extension, the calling endpoint hears whatever has been programmed for the vector associated with that VDN. If the calling endpoint has a display set, the display shows the called endpoint’s extension and name (if the called endpoint is on-ECS), or the name of the Trunk Group (if the called endpoint is off-ECS).

Originators may be ACD agents in various work modes.

User-Classified Call Destination

If the destination is an on-ECS station user, the user receiving such a call receives alerting (according to whether the call was priority or not). Normal display interactions apply for destinations with displays.

When the destination is a logged-in ACD agent or an ACD split, ACD call delivery rules and display features apply. A User-Classified call whose destination is an ACD agent’s extension is delivered to that ACD agent like a personal call.

When the destination is a VDN extension, vector processing rules apply.

Announcement destinations are treated like on-ECS station users.

The station user receiving the call is alerted according to the call type (ACD, priority, or normal). Call delivery depends on the call type, station type, station administered options (for example, manual/auto answer or call waiting), and station’s talk state.

For example, for an ACD call, if the user is off-hook idle and in auto-answer mode, the call is cut-through immediately. If the user is off-hook busy and has a multifunction set, the call alerts a free call appearance. If the user is off-hook busy and has an analog set and the user has “call waiting” or this is a priority call, the analog station user is given the “call waiting tone.” If the user is off-hook busy on an analog set and does not have “call waiting,” the calling endpoint hears busy. If the user is on-hook, alerting is started.

Negative Acknowledgement of a User-Classified

Call

A User-Classified Third Party Make Call request is denied (NAK/Return Error component) if the call fails before it is attempted in the following cases:

■The originator does not go off-hook within five seconds after originating call (and cannot be forced off-hook) (cause=CS0/18)

■Phantom Call request received on an ECS administered prior to release 6 (cause=CS3/27)

■The originator is out-of-service (cause=CS3/27)

Issue 7 May 1998 4-23