Lucent Technologies 555-230-220 manual Universal Call ID, Phantom Calls

Release Notes

Universal Call ID

Universal Call ID (UCID) is a unique tag assigned to each DEFINITY call. It is used by an application to track a call for its life, from origination to disconnect, regardless of where the call may end up and how it gets there (transfer, conference, routing, through a variety of network and DEFINITY Enterprise Communications Servers, and voice responses, etc.). Support for the UCID (creation) is an option on the DEFINITY ECS.

The UCID is reported to all ASAI links on the DEFINITY ECS, if so administered. The event reports that contain the UCID are: Call Initiated, Call Offered, Alerting, Connected, Call Transferred, and Call Conferenced. Acknowledgments to Third Party Make Call, Third Party Auto-dial, Third Party Merge, Third Party Take Control, and Third Party Single-Step Conference also contain UCID. The UCID is also passed in a Route Request Capability. A UCID Query is also available in this release.

Phantom Calls

A Phantom Call can be initiated through ASAI as a User-Classified Third Party Make Call but it differs from a regular User-Classified Third Party Make Call. A Phantom Call can be originated either from a station AWOH (Administered Without Hardware), or from a Non-ACD Hunt Group made up of AWOH stations. Regular User-Classified Third Party Make Calls can only be originated from physical stations and they cannot be originated from a hunt group made up of physical stations. Phantom Calls can be used by multi-media application to identify the next available agent (by placing such a call in a queue) and delivering the multi-media call (e-mail, voice-mail, or fax) at the same time Phantom call gets delivered to the agent. Phantom Calls are also used to facilitate a conference or transfer of trunk to trunk connections in conjunction with Single-Step Conference.

A Phantom call is routed and treated by the DEFINITY ECS like a regular voice call. It can also be placed as a Direct-agent call with the originator being the same party as described above.

Expanded ASAI Capacities in the DEFINITY ECS

The following capacities are being expanded for R6r only:—

1.The number of domain controls per station will be increased from 2 to 4.

2.The number of notifications per VDN or ACD will be increased from 3 to 6.

3.The number of ASAI links supported will be increased from 8 to 16, (MAPD is required for more than 8 links).

These capacities are being increased to allow multiple applications to monitor the same device. It should be understood that as the number of monitors being enabled on the DEFINITY ECS increases, the load on the ECS will also increase.

xxxiv Issue 7 May 1998