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Asai and Call Routing 14Issue 7 May
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Install
Signals Third Party
Protocol NAK Error Causes
Progress indicator
Login
Administration
Additional Configurations
Reason for Reissue
Digitcolltimeout
CallVisor Asai Link Testing
Page 264
Image 264
ASAI and Call Routing
7-14
Issue 7 May 1998
Page 263
Page 265
Page 264
Image 264
Page 263
Page 265
Contents
Definity
Comments
Contents
Event Reporting and U-Abort Capabilities
Contents
Contents
Isdn
Contents
Asai and Call Control
Contents
Contents
Contents
Asai and Domain Control
Contents
Event Notification Capabilities
Asai and Call Routing
Asai and Value Query Capabilities
Asai and Set Value Capabilities
Asai and Feature Interactions
Audix
DCS
Contents
ASAI-Ethernet
Installation and Test for CallVisor Asai
Contents
Asai and Release 6 Requirements
Contents
Glossary
Figures
Figures
Tables
Asai and Release 6 Requirements
Asai Features in Release
Release Notes
Single-Step Conference
Universal Call ID
Phantom Calls
Expanded Asai Capacities in the Definity ECS
Trunk Group/Member Information
Enhancement to Extension Information Query
Release Notes Xxxvi Issue 7 May
Reason for Reissue
About This Document
Intended Audience
Conventions Used in This Document
Capability Name
Information Flow
Protocol NAK Error Causes
Denial NAK Causes
Considerations
Related Documents
How to Comment on This Document
Ordering Documents
About This Document Xlii Issue 7 March
Asai and Capability Groups
Introduction
Capabilities
Capabilities and Associations
Associations and Capability Groups
Single Link Single Processor Configuration
Asai and Supported Applications
Applications
Sample Applications
Outbound Call Management
Preview Dialing
Predictive Dialing
Inbound Call Management
ACD Call Activity Monitoring
Data Screen Delivery and Voice/Data Transfer
Data Screen Delivery with Call Prompting
Speech Processing Integration
Adjunct Routing
Information Sources for Routing
UUI
Logging for Call Back
Automatic Agent Reconfiguration
Office Automation
Sequence Dialing
Phone Management and Directory Services
Incoming Call Identification
Message Desk
Issue 7 May 1998
Additional Configurations
Multiple Link Single Processor Configuration
Single Link Multiple Processors Configuration
Single Link Gateway/Server Configuration
Asai Integration with a VRU Configuration
Contacting Lucent Technologies
Event Reporting and U-Abort Capabilities
Event Reporting Capability
Abort Capability
Event Reports
Capability Groups and Event Reporting
Call-Related Event Reporting
Non-Call-Related Event Reporting
Information Flow
Parameters
Event Reports and Corresponding Items
Event Report Items Provided with Each Event Report Alerting
Answered
Busy/Unavailable
Call Ended
Call Initiated
Call Offered to
Call Redirected
Call Transferred
Charging
Login
Cut-Through
Disconnect/Drop
Entered Digits
Event Report Items Provided with Each Event Report Logout
Queued
Reconnected
Reorder/Denial
Alerting Event Report
Alerting Event Report Items
Calling party number
Trunk group number/trunk group member number
Called party number Dnis
Connected party number alerting party number
Callid
Partyid
Domain
Reason for redirection
II-digits
Ucid Universal Call ID
Answered Event Report
Answered Event Report Items
Called party number
Connected party number answering party number
Cause
Busy/Unavailable Event Report
Busy/Unavailable Report Items
Call Conferenced Event Report
Call Conferenced Report Items
Calling party number controlling party number
Called party number new party number
Old partyid
Other call id
Resulting callid
Partyid list up to six numbers
Call Ended Event Report
Call Ended Report Items
Call Initiated Event Report
Call Initiated Report Items
Call Offered to Domain Event Report
Call Offered to a VDN Domain
Call Offered to an ACD Split Domain
Call Offered to Domain Report Items
User-entered information
Lookahead interflow information
Flexible billing
Call Originated Event Report
Call Originated Report Items
Party extension
Optional This parameter is not included
Call Redirected Event Report
For Monitored Calls
For Controlled Calls
Call Redirected Report Items
Call Transferred Event Report
Call Transferred Report Items
Other callid
30Issue 7 May
Charging Event Report
Charging Event Report Items
Called number
Charging number
Intermediate charge
Final charge
Split charge
Display of Charge Information
Isdn
Lengthy Calls
Off-Premises Station
Private Network Qsig Isdn Protocol
Switch-Classified Calls
Connected Event Report
Multiple Connected Event Reports
Connected Event Report Items
Trunk group number and trunk group member number
Connected party number
Ucid Universal Call ID
Cut-Through Event Report
Isdn Progress Messages
Cut-Through Report Items
Progress indicator
Disconnect/Drop Event Report
Disconnect/Drop Report Items
Connected party number dropped number
Callid
Cause
Entered Digits Event Report
Entered Digits Report Items
Digits entered
Hold Event Report
Hold Event Report Items
Connected party number number that placed the call on hold
Login Event Report
Login Event Report Items
Agent work mode
Agent physical extension
Logout Event Report
Logout Event Report Items
Reason code
Queued Event Report
Queued Event Report Items
Calls in queue
Reconnected Event Report
Reconnected Event Report Items
Reorder/Denial Event Report
Reorder/Denial Report Items
Page
Trunk Seized Event Report
Trunk Seized Report Items
Use of Event Reports in Associations
Event Reporting for Merging Two Calls
Page
Page
Rules for Merging Two Calls with UUI Information
Call Merge Summary
Transfer and Conference Interactions
Abort
Abort Parameters
Asai and Call Control
Signals Third Party
Third Party
Merge
Selective
Third Party Make Call
Third Party Make Call
Third Party Make Call Parameters
ACK Positive Acknowledgement Parameters
Uuiinfo
Denial NAK Causes
Protocol Error NAK Causes
Considerations
Switch-Classified Call
Third Party Make Call and Supported Call Types
Call Parameters for Switch-Classified Calls
Servicecircuit
Returnack
Optional UUI information received in a successful
Call Classification
Answer Classification
SIT Name
Drop Classification
No Answer Condition
Busy Condition
Reorder Condition
Other Conditions
ECS-Terminated Call Conditions Prior to Classification
ECS Operation for Switch-Classified Call Setup
Switch-Classified Call Originator
Switch-Classified Call Destination
Negative Acknowledgement NAK of a Switch-Classified Call
Other Failure Conditions for Switch-Classified Calls
User-Classified Call
Parameters for User-Classified Calls
Origaddr
Service circuit
Directagentcall
Supervisorassist
Alertorder
Optional UUI received in a successful Third Party
ECS Operation for User-Classified Call Setup
Call Classification for User-Classified Calls
User-Classified Call Originator
User-Classified Call Destination
Negative Acknowledgement of a User-Classified Call
Phantom Calls
Parameters for Phantom Calls
‘‘ASAIand Feature Interactions.’’
Call Classification for Phantom Calls
Phantom Call Originator
Phantom Call Destination
Negative Acknowledgment of a Phantom Call
Direct-Agent Call
Parameters for Direct-Agent Calls
Splitparam
Optional The ECS supports receiving UUI
ECS Operation for Direct-Agent Call Setup
Direct-Agent Call Originator
Direct-Agent Call Destination
Negative Acknowledgments of a Direct-Agent Call
Supervisor-Assist Call
Issue 7 May 1998
Supervisor-Assist Call Parameters
Optional If this parameter is present, it indicates that
ECS Operation for Supervisor-Assist Call Setup
Supervisor-Assist Call Classification
Supervisor-Assist Call Originator
Supervisor-Assist Call Destination
Negative Acknowledgments of a Supervisor-Assist Call
Parameters and Call Types
AMD UUI
Third Party Take Control
Third Party Take Control Parameters
Callid
Universal
Call ID
Protocol Error NAK Cause
Considerations
Third Party Selective Hold
Third Party Selective Hold Parameters
Partyid
Protocol Error NAK Cause
Page
Third Party Reconnect
Third Party Reconnect Parameters
ACK Positive Acknowledgment Parameters
Partyid Identifies the party to be reconnected
Protocol Error NAK Causes
Redirect Call
Third Party Redirect Call Parameters
Protocol Error NAK Causes
Page
Third Party Listen-Disconnect
Third Party Listen-Disconnect Parameters
Listener
Talker
ACK Positive Acknowledgement Parameters
Page
Third Party Listen-Reconnect
Third Party Listen-Reconnect Parameters
Denial NAK Causes
Third Party Single-Step Conference
Third Party Single-Step Conference Parameters
Denial NAK Causes
Communications Server CallVisor Asai Protocol Reference
Third Party Merge
Third Party Merge Parameters
Common
Conf/trans
Denial NAK Cause
Resultcallid
Old partyid
Extension list
Protocol Error NAK Causes
Page
Third Party Selective Drop
Third Party Selective Drop Parameters
Resourceid
ACK Positive Acknowledgement Parameters
Considerations
Third Party Relinquish Control
Third Party Relinquish Control Parameters
Third Party Clear Call
Third Party Clear Call Parameters
Protocol Error NAK Cause
Third Party Send Dtmf Signals
Third Party Send Dtmf Signals Parameters
Denial NAK Cause
Considerations
Third Party Call Ended
Third Party Call Ended Parameters
Causes
Callid Identifies the call that has terminated
Page
Asai and Call Control 76Issue 7 May
Asai and Domain Control
Signals
Third Party Merge
Third Party Auto Dial
Third Party Relinquish
Domain Station Control Description
Station Domain
Split Domain
Domain Control Capabilities
Third Party Auto Dial No1 Yes Yes2
Third Party Domain Station Control Request
Domain Station Control Request Parameters
Protocol Error NAK Cause
Mandatory This parameter identifies the ACD split or EAS
Considerations
Third Party Answer
Third Party Answer Parameters
Multifunction Station Operation
Analog Station Operation
Third Party Selective Hold Parameter
Callid Mandatory Identifies the call to be placed on hold
Protocol Error NAK Cause
Callid Mandatory Identifies the call to be reconnected
Protocol Error NAK Cause
Domain Control Redirect Call Parameters
Callid Mandatory The callid of the call to be redirected
Protocol Error NAK Causes
Page
Callid2
Resultcall
Number Old partyid
Considerations
Mandatory Identifies the call to be disconnected
Protocol Error NAK Cause
Third Party Auto Dial
Third Party Auto Dial Parameters
Destroute
Select
Priority
Calling
If present, the Universal Call ID of the resulting call
Third Party Relinquish Control
Considerations
Mandatory Identifies the call at the specified domain
Denial NAK Cause
Considerations
Third Party Single-Step Conference
Mandatory The call to which the domain-controlled
Protocol Error NAKCauses
Considerations
Third Party Domain Control Ended
Third Party Domain Control Ended
Event Notification Cancel
Event Notification Capabilities
Event Notification Capabilities
Event Notification Request
Event Notification Ended
Event Report
Event Notification Request
Event Notification Request Parameters
Domain type
Value
ACK Positive Acknowledgement Parameters
Considerations
Event Notification Cancel
Event Notification Cancel Parameters
Stop Call Notification
Stop Call Notification Parameter
ACK Positive Acknowledgement Parameter
Enterprise Communications Server CallVisor Asai Protocol
Event Notification Ended
Event Notification Ended Parameter
Cause
Event Notification Capabilities 10Issue 7 May
Asai and Call Routing
Route
Route Select
Route End
Route
Route Parameters
Calling party
Number/billing number
Called party number
User-entered
Information/ collected
Digits
Flexible Billing
II-Digits
Denial NAK Causes
Route Select
Route Select Parameters
Userenteredcode
Collectdigitsflag
Digitcolltimeout
Specificevent
Numberofdigits
Denial NAK Causes
Protocol Error NAK Causes
Route End
Route End Parameters
Receiving a Valid Route Select CS3/30
Considerations
Asai and Call Routing 14Issue 7 May
Asai and Request Feature Capabilities
Request Feature
Request Feature Capability Group
Request Feature Parameters
Featureid Specifies the feature to be invoked
ACK Positive Acknowledgement Parameters
Page
Protocol Error NAK Cause
Page
Page
Asai and Request Feature Capabilities 8Issue 7 May
Asai and Value Query Capabilities
Response
Value Query
Station Feature Query
Extension Type Query
Integrated Directory Database Query
Party ID Query
Ucid Universal Call ID query
Information Flow for Value Queries
Value Query Parameters
Itemparams
Station Feature Query
Station Status Query
Trunk Group Query
Universal Call ID Query
ACD Agent Login Query ACK Parameters
ACD Agent Status Query ACK Parameters
ACD Split Status Query ACK Parameters
Call Information Query ACK Parameters
Call Classifier Status Query ACK Parameters
Date/Time of Day ACK Parameters
Extension Type Information Query ACK Parameters
Integrated Directory Database Query ACK Parameters
Special Character Sets
PartyID Query ACK Parameters
Status of Send All Calls feature
Status of Call Forwarding feature
Station Status Query ACK Parameters
Trunk Group Query ACK Parameters
Ucid Universal Call ID Query ACK Parameters
NAK Message Waiting Lamp MWL Not Defined
NAK Send All Calls Not Defined
NAK Call Forwarding Not Defined
Protocol Error NAK Cause
Value Query Response
Value Query Response Parameters
Asai and Value Query Capabilities 16Issue 7 May
Asai and Set Value Capabilities10
Set Value
Set Value Parameters
Itemparams
Billingtype
ACK Positive Acknowledgement Parameters
MWL
Flexible Billing
Page
Asai and Set Value Capabilities 10-6Issue 7 May
Asai Maintenance Capabilities11
Suspend alarms
Resume alarms
Heartbeat
Heartbeat
Heartbeat Parameters
Suspend Alarms
Suspend Alarms Parameter
Resume Alarms
Resume Alarms Parameters
Restart and Link Versions
ECS-initiated restart Adjunct-supporting link versions
ECS-initiated Restart adjunct not supporting link versions
Adjunct-initiated restart ECS supports chosen link version
Adjunct-initiated restart many associations active
Restart Parameters
Version
Asai and Feature Interactions12
Administration without Hardware Awoh
8411D Stations
Analog Sets
Redirection
Redirection on No Answer
Auto-Answer Option
Switch-Hook Operation
Switch-Hook Flash Operation
Number of Calls at Analog Sets
Number of Held Calls
Announcements
Answer Supervision
User-Classified Calls
Direct-Agent Calls
ARS/AAR
Attendants and Attendant Groups
Attendant-Specific Button Operation
Advice of Charge AOC
Attendant Auto-Manual Splitting
Advice of Charge
Attendant Call Waiting
Attendant Control of Trunk Group Access
Attendant Serial Call
Attendant Through Dialing
Authorization Codes
Automatic Call Distribution ACD
Agents in Adjunct-Controlled Splits
Agents in Multiple Splits
Agent Status Displays
Announcements
Assist/Supervisor Assist
Automatic Answering
Night Service
Interflow
Intraflow
Automatic Callback on Busy/No Answer
Auto-Available Split
Queue Status Displays/Indications
Timed ACW/Agent Pause Between Calls
Bridged Call Appearance
Busy Verification of Terminals
Call Coverage
Remote Call Coverage
Coverage of Calls Redirected Off-Net
Call Coverage Path Containing VDNs
Call Detail Recording CDR
Call Splitting
Call Forwarding All Calls
Off-Net
Call Management System CMS
Call Park
Call Pickup
Page
Call Vectoring
Adjunct Routing
Call Prompting
Lookahead Interflow LAI
Multiple Split Queuing
Network-Provided Digits
Selective Listening
Vector-Controlled Splits
Centralized Attendant Service CAS
Call Waiting
Class of Restriction COR
Class of Service COS
Conference
Scenario with CDR Call Splitting disabled
Scenario with CDR Call Splitting enabled
With CDR Calling Splitting disabled
With CDR Call-Splitting enabled
Data Calls
Consult
Direct Agent Calling
Agent Work Modes with ACD
Agent Work Modes with EAS
Priority Queuing
Indications of Direct-Agent Calls in Queue
Number of Calls In Queue
Oldest Call in Queue
Hunt Group Measurements
Delivering Direct-Agent Calls
Priority Calling
Direct-Agent Coverage
Direct Agent Skill Level
Do Not Disturb
Drop Button Operation
Duplication
Electronic Tandem Network ETN Private Network
Expansion Port Network EPN
Expert Agent Selection EAS
Skill Hunt Groups
Logical Direct-Agent Calls
Supervisor-Assist Calls
Event Reports
Logins and Logouts for Logical Agents
Work Mode Changes for Logical Agents
Activate/Cancel Send All Calls and Call Forwarding
Value Queries for Logical Agents
Facility Restriction Levels FRLs
Forced Entry of Account Codes
Hold
Hot Line
Integrated Services Digital Network Isdn
ISDN/Basic Rate Interface BRI
ISDN/Primary Rate Interface PRI
UUI Prior to R6
UUI and MSI, Starting in R6.3
Page
Last Number Dialed
Germany
France VN4
Europe Etsi
Leave Word Calling
Lookahead Interflow
Malicious Call Trace
Message Waiting Lamp
MultiMedia Endpoint
Multiple Split Queuing
Music on Hold
Personal Central Office Line Pcol
Priority Calling
Privacy-Manual Exclusion
Ringback Queuing
Send All Calls SAC
Service Observing
Send Dtmf
Single-Digit Dialing and Mixed Station Numbering
Single-Step Conference
Switch-Classified Calls
Station Hunting
System Restarts
Temporary Bridged Appearances
Terminating Extension Group TEG
Timed Reminder
Transfer
Trunk-to-Trunk Transfer
VDN Override
Voice Synthesized Message Retrieval
World Class BRI
ASAI-Ethernet
Overview
Physical Connectivity for MFB
15 16 17 18 19
Carrier Connectivity for MFB
Cable Connectivity to the System Assembly
Cable Connectivity for MFB
Administrative Console Connectivity for MFB
Physical Connectivity for Mapd
Carrier Connectivity for Mapd
Cable Connectivity to the Mapd System Assembly
Cable Connectivity for Mapd
Administrative Console Connectivity for Mapd
Administration
Overall System Connectivity for MFB/MAPD
System Operation
MFB/MAPD Circuit Pack
Brouter Table Format
ASAI-Ethernet 13-12Issue 7 May
Installation and Test for CallVisor Asai
Hardware Installation
Software Installation
CallVisor Asai Link Administration
Screen 14-1. Add Station page 1
Screen 14-2. Add Station page 2
MIM
Event
Definity ECS Administration Forms
CallVisor Asai Link Testing
ACD
Lucent Technologies Business Partners
14-10Issue 7 May
Call Scenarios and Applications
Basic Application Call Scenarios
Outbound Call Management Preview Dialing Non-ISDN Facilities
Customer Agent Phone
Request Feature-ACK
Outbound Call Management Predictive Dialing Success
Phone Switch Adjunct Processor
Call Monitoring VDNs and ACD Splits
Agent Terminal
Blind Transfer ACD Split or VDN Monitoring
Terminal Processor
Consultation ACD Split or VDN Monitoring
3rd Party Selective Hold a Consultation
Agent Conference
Agent connects Connected Event Report a
Service Observing ACD Split or VDN Monitoring
Customer Supv Agent Adjunct Phone Switch Terminal
Agent Reconfiguration
Agent Agent Phone Phone Switch
User
Screen-Based Dialing Station Monitoring
Or forced off-hook
Screen Transfer Station Monitoring
Call Coverage to Station Station Monitoring
Application Monitors Station
Call Coverage to Audix Station Monitoring
SAC
Customer’s Call Enters monitored Domain
Message Desk Incoming Call
Call Alerts
Message Desk Message Retrieval via Phone
Message Desk Message Retrieval via Data Terminal
User forced off-hook
VRU-assisted Transaction using Selective Listening
Page
Calls Across Multiple ECSs
ECS a ECS B
Call Scenarios and Applications
Figure A-2. Call Flow for Blind Transfer to Another ECS
28Issue 7 March
Issue 7 March 1998 A-29
30Issue 7 March
External Call to Lookahead Interflow VDN
32Issue 7 March
Issue 7 March 1998 A-33
VDN
Issue 7 March 1998 A-35
36Issue 7 March
Issue 7 March 1998 A-37
Expert Agent Selection Interactions
Figure A-6. Call Flow for Incoming Call to Skill VDN
40Issue 7 March
Issue 7 March 1998 A-41
42Issue 7 March
Direct Agent Call to Logical Agent Make Call to Login ID
44Issue 7 March
Value Queries for Logical Agent and Skill Hunt Groups
Figure A-9. Skill Hunt Groups and Logical Agents
46Issue 7 March
Converse Vector Command Interactions
48Issue 7 March
Issue 7 March 1998 A-49
50Issue 7 March
Redirection On No Answer Rona Interactions
Call to Agent with Rona
52Issue 7 March
Direct-Agent Call with Rona
54Issue 7 March
Issue 7 March 1998 A-55
VDN in Coverage Path Interactions
Issue 7 March 1998 A-57
58Issue 7 March
Issue 7 March 1998 A-59
Outgoing Call over Non-ISDN Trunk
Figure A-16. Outgoing Call over Non-ISDN Trunk
Issue 7 March 1998 A-61
62Issue 7 March
Figure A-18. Distributed ACD Configuration
User Scenarios User to User Information UUI
Call Sequence
Issue 7 March 1998 A-65
66Issue 7 March
User Scenarios Connected IE for Non-ISDN Trunks
User Scenarios ASAI-Provided Dial-Ahead Digits
User Scenarios ASAI-Requested Digit Collection
User Scenarios VDN Return Destination
Page
Asai Messaging Scenarios VDN Return Destination
User Scenarios Flexible Billing
74Issue 7 March
Issue 7 March 1998 A-75
User Scenarios Information Identifier II Digits
Definity ECS
Call Scenarios and Applications
User Scenarios Phantom Calls
Issue 7 March 1998 A-79
80Issue 7 March
Issue 7 March 1998 A-81
82Issue 7 March
Issue 7 March 1998 A-83
Call Scenarios and Applications 84Issue 7 March
Asai and Release 6 Requirements
Capacity Requirements Constraints
R6si and R6vs R6r
R6vs and R6si R6r
Domain-Controllers per Station Domain
Table B-3. Asai Limits per ACD Split Domain Capacity
Per Asai interface per link
Page
Asai and Release 6 Requirements 6Issue 7 March
Release Features Matrix
Asai Release History
Release Notes Summary
System Capacity Tables
AMD
Summary of Past Release Notes
Release 5 Notes
Global Call Classification
Reason Codes
Asai Selective Listening
II-Digits
Network-Provided Digits Cinfo
Release 5 Feature Interactions
Send Dtmf Signals
G3V4 Release Notes
Expansion of Agent Capabilities
ASAI-Accessed Integrated Directory Database Service
Agent Login Event Report
MultiQuest Flexible Billing
Redirect Call
Call-Originated Event Report
Alerting Event Report
Miscellaneous Enhancements
G3V3 Release Notes
Answering Machine Detection AMD
User to User Information UUI Transport
Version Control
Multiple Monitors
Multiple Outstanding Route Requests
Connected Event Report for Non-ISDN Trunks
ASAI-Provided Digits
ASAI-Requested Digit Collection
G3V2 Release Notes
Skill Hunt Groups
Logical Agents
Physical Direct Agent Calls
Logical Direct Agent Calls
Page
System Capacity Requirements for Previous Releases
Capacity R5si 8MB R5si 12MB R5r
Capacity G3sPBP G3i G3r
Capacity G3sPBP G3i-286 G3i-386 G3r
Table C-6. System Capacities for G3V1
GlossaryGL
Numerical
GL-2Issue 7 May
Issue 7 May 1998 GL-3
GL-4Issue 7 May
Issue 7 May 1998 GL-5
GL-6Issue 7 May
Issue 7 May 1998 GL-7
GL-8Issue 7 May
Issue 7 May 1998 GL-9
GL-10Issue 7 May
Issue 7 May 1998 GL-11
GL-12Issue 7 May
Issue 7 May 1998 GL-13
GL-14Issue 7 May
Issue 7 May 1998 GL-15
GL-16Issue 7 May
Index
Numerics
IN-2Issue 7 May
Issue 7 May 1998 IN-3
IN-4Issue 7 May
Issue 7 May 1998 IN-5
IN-6Issue 7 May
Issue 7 May 1998 IN-7
IN-8Issue 7 May
Issue 7 May 1998 IN-9
IN-10Issue 7 May
Issue 7 May 1998 IN-11
IN-12Issue 7 May
Issue 7 May 1998 IN-13
IN-14Issue 7 May
Issue 7 May 1998 IN-15
IN-16Issue 7 May
Issue 7 May 1998 IN-17
IN-18Issue 7 May
Issue 7 May 1998 IN-19
Index IN-20Issue 7 May
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