Call Scenarios and Applications
External Call to VDN, Answered by Station and
Transferred to a VDN on Another ECS
This scenario shows the call flow for an incoming ISDN PRI call to VDN 5678 that is answered by extension 4555 in ACD split 3333 (see Figure
The scenario shows the agent at extension 4555 completing the transfer operation while the call is in queue at ACD split 1444. Note that no Alerting or Connected Event Report is sent to ECS A, because the call to ECS B (call id 45) is not monitored on ECS B until it is merged with the incoming call (call id 37). If the agent 4555 completes the transfer after talking to agent 1567, the Call Transferred Event Report would have had occurred after the connected Event Report is sent by ECS B. All other parameters would have remained the same. Similarly, if the operation is a conference instead of a transfer, the Call Transferred Event Report would have been replaced by a Call Conferenced Event Report.
Assume that VDN 5678 is monitored over CRV 98 by an ASAI Adjunct Processor connected to ECS A and that VDN 1222 is monitored over CRV 26 by an ASAI Adjunct Processor connected to ECS B. Messages in italics refer to messages exchanged by ECS B and the ASAI Adjunct Processor connected to ECS B.
