Lucent Technologies 555-230-220 manual Dcs

Contents

	Adjunct Routing	12-23
	Advice of Charge	12-24
	Call Prompting	12-24
	Lookahead Interflow (LAI)	12-24
	Multiple Split Queuing	12-25
	Network-Provided Digits	12-25
	Selective Listening	12-25
	Vector-Controlled Splits	12-25
	Single-Step Conference	12-26
■	Call Waiting	12-26
■	Centralized Attendant Service (CAS)	12-26
■	Class of Restriction (COR)	12-26
■	Class of Service (COS)	12-27
■	Conference	12-27
	Advice of Charge (AOC)	12-27
	Basic Conference Scenario:	12-28
	Scenario with CDR Call Splitting disabled:	12-28
	Conferences Calls involving Multiple
	Trunks and Stations	12-28
	With CDR Calling Splitting disabled:	12-28
	With CDR Call-Splitting enabled:	12-28
	Consult	12-29
	Selective Listening	12-29
■	Data Calls	12-29
■	DCS	12-29
	Advice of Charge	12-30
■	Direct Agent Calling	12-30
	Agent Work Modes with ACD	12-30
	Agent Work Modes with EAS	12-31
	Priority Queuing	12-31
	Indications of Direct-Agent Calls in Queue	12-31
	Number of Calls In Queue	12-32
	Oldest Call in Queue	12-32
	Hunt Group Measurements	12-32
	Delivering Direct-Agent Calls	12-33
	Priority Calling	12-33
	Direct-Agent Coverage	12-33
■ Direct Agent — Skill Level		12-34
■	Do Not Disturb	12-35
■	Drop Button Operation	12-35

Issue 7 May 1998 xxi