Lucent Technologies 555-230-220 manual Queued Event Report Items, Calls in queue

Event Reporting and U-Abort Capabilities

Queued Event Report

The Queued Event Report is sent as follows:

■When a switch-classified call is delivered to a hunt group or ACD split and the call queues

■When a call is delivered or redirected to a hunt group or ACD split and the call queues

It is possible to have multiple Queued Event Reports for a call. For example, the call vectoring feature may queue a call in up to three ACD splits at any one time. In addition, the event is sent if the call queues to the same split with a different priority. This event report is not sent when a call queues to an announcement, vector announcement, or Trunk Group. It is also not sent when a call queues, again, to the same ACD split at the same priority.

Queued Event Report Items

The following is a list of items provided with this report:

called party number (DNIS)

For incoming calls over PRI facilities, the destination number as in the SETUP message

For incoming calls over PRI facilities to a VDN that does lookahead interflow on calls, if the lookahead interflow attempt fails, the called number provided is the principal extension of the dialed number.

For incoming calls over non-PRI facilities, the called number is the principal extension [may be a group (TEG, PCOL, hunt group, VDN) extension15].

call_id

This ECS-assigned call identifier is used to associate event reports to calls and identify a call the adjunct wants to control. The call identifier is unique within the ECS.

calls in queue

This is the call position in the queue in the hunt group or ACD split. This number includes the current call and excludes all direct-agent calls in the queue.

15. If the ECS is administered to modify the DNIS digits, then the modified DNIS is passed.

Issue 7 May 1998 3-49