Glossary
R
R2-MFC
A
Receiving Endpoint
For the Send DTMF Digits feature, an endpoint that can listen to DTMF signals on behalf of a sender. A receiving endpoint’s listen path is connected to the sender’s talk path. Also called ‘‘receiver.”
Redirection on No Answer
A feature that redirects an unanswered, ringing, ACD split call back to the split after making the agent unavailable and notifying the Call Center manager.
REGister Message
The ISDN message type used to initiate the ASAI Set Value and Value Query capabilities.
RELease COMplete Message
The ISDN message type used to complete the ASAI Set Value and Value Query capabilities.
Reorder Tone
A
Ringback Tone
The audible signal heard at a calling telephone to indicate that the called party is being rung. In some contexts, ringback tone does not mean that the called party is receiving an audible signal.
RONA
Redirection on No Answer
ROSE
Remote Operations Service Element. A CCITT and ISO standard that defines a notation and services that support interactions between the various entities that make up a distributed application.
S
SIT
Special Information Tone
Selective Listening
A feature that allows an adjunct to disconnect a party (endpoint) from listening to other parties on an active call. A disconnected party can also be reconnected to the active call.
Send DTMF Signals
A feature that allows the DEFINITY ECS to generate DTMF tones on a talk path when requested to do so by the adjunct application.
Sending Endpoint
For the Send DTMF Digits feature, an endpoint on whose behalf the DTMF signals are sent. Also called “sender.”
