Attendant Console form, 14-7
Attendant Control of Trunk Group Access, feature interactions, 12-9
attendant group 0, and event reports, 3-4attendant start buttons, 12-7attendants, feature interactions, 12-6attendant-specific buttons, 12-6audible tones, 4-31
AUDIX feature interactions, 12-9AUDIX, coverage, 3-27
Authorization Codes, feature interactions, 12-10Auto-Answer feature, analog sets, 12-2Auto-Available Split, feature interactions, 12-13Automatic Agent Reconfiguration
application, 2-12sample scenario, 2-12
Automatic Alternate Routing, see AAR Automatic Answering, 12-11
Automatic Call Distribution, see ACD, 12-10Automatic Callback on Busy/No Answer, feature
interactions, 12-13
Automatic Route Selection, software, 14-2Automatic Routing Selection, see ARS AWOH stations, A-78
AWOH, see Administration Without Hardware, 12-1
B
Basic Rate Interface interactions, 12-44transport, 14-2
Basic Rate Interface link, 14-1
billing change requests, maximum allowed, B-2billing rate, 900 calls, 10-2
billing rates, changing, 10-5billing rates, setting, 10-2billing, multiquest flexible, C-6blind transfer scenarios, A-9BRI, see Basic Rate Interface
Bridged Call Appearance, feature interactions, 12-14brouter, DEFINITY LAN Gateway, 13-1,13-5business partners, 14-5,14-9
Aristacom International Inc., 14-9ASAI options, 14-6
Dialogic Corporation, 14-9
Electronic Information Systems, 14-10Hewlett-Packard, 14-9
IBM, 14-9Novell, 14-9
Stratus Computer Company, 14-9Tandem Computers, 14-9
busy condition for switch-classified calls, 4-15
Busy Verification of Terminals, feature interactions, 12-15Busy/Unavailable Event Report
called party number, 3-16cause, 3-16
description, 3-15generating, 3-15items, 3-4,3-16
buttons, 12-6
Call Appearance, 12-6Call Park, 12-20Cancel, 12-6Conference, 12-29Drop, 12-35
Hold, 12-6Release, 12-6Split, 12-7Transfer, 3-29,12-29
C
Call Appearance button, 12-6
call appearance, analog sets, 4-44call capacities, B-3
call center help line, 2-20call classification
direct-agent, 4-31switch-classified calls, 4-12user-classified calls, 4-22
Call Classification after Answer Supervision, 4-10,4-12,4-13,4-16
call classification for Phantom Calls, 4-27call classifier, 2-4,3-13
conditions for detecting answers, 4-14switch-classified calls, 4-8
Call Classifier Status Query, 9-2Call Classifier, circuit pack, 14-1call classifiers
AMD, 4-17TN2182, 4-17TN744B, 4-17
Call Conferenced Event Report calling party number, 3-17description, 3-17extension list, 3-18generating, 3-17
items, 3-5,3-17old party_id, 3-18other call_id, 3-18party_id, 3-18
Third Party Merge Request, 3-17call control
acceptance in various states, 4-3capability group, 1-1
requests and call states, 4-3
Call Control acceptance in various states, 5-5
Call Control Capability Group, Event Reporting, 3-2Call Control capability groups, 4-1
Call Control capability groups, Single-Step Conference, 4-2Call Coverage, AUDIX scenario, A-18
Call Coverage, feature interactions, 12-15
