call control association and monitoring association, 3-56call-controlled calls, 3-55
call-controlled calls with non-controlled calls, 3-55
calls non-monitored with Domain Control Extension, 3-56calls with domain control extensions, 3-56
Domain Control and Third Party Call Control association, 3-56
monitored call with a non-monitored call, 3-55monitored calls, 3-55
merging calls
Domain Control association and event Notification associations, 3-56
Message Desk email, 2-15
sample scenario, 2-14voice mailboxes, 2-15
Message Desk application, 2-14
Message Desk scenarios, A-20,A-21,A-22message retrieval
data terminal, A-22phone, A-21
Message Waiting Lamp, 1-2,2-13,12-48cold starts, 10-4
denials, 9-13EAS agent, 10-4setting values, 10-4station extension, 10-4updating, 10-4
message waiting lamp, 2-14,9-3Message Waiting Lamp status, 9-10messages
application-to-application, 11-2displaying, 10-4
ISDN PROGress, 3-40retrieving, 10-4
MFB, see Multi-Function Board, 13-2,13-5MIM, see Management Information Messages Minimization, Event, 3-2
Mixed FAC & TAC, 12-48monitored calls, 3-2
monitored Calls, Call Redirected Event Report, 3-27Multi-Function Board, 14-1
Multi-Function Board, placement in carrier, 13-2,13-5multifunction station user, 5-11
multifunction station, operation, 5-11Multimedia Endpoint, 12-49multiple adjunct routing, 2-2multiple monitors, 3-57
capabilities, 2-6scenarios, 3-57using, 2-2
multiple monitors feature, 3-27
Multiple Outstanding Route Requests, 12-23Multiple Outstanding Route Requests feature, 7-5multiple queuing and call abandon scenarios, A-8Multiple Split Queuing, 12-25
Multiple Split Queuing feature interactions, 12-49multiple splits, agents, 12-10
multiple-port network systems, 14-2
multi-quest flexible billing, C-6MultiQuest trunk, flexible billing, 14-2Music on Hold feature interactions, 12-49MWL, 12-48
MWL, see Message Waiting Lamp
N
NAK, see denials
NAKs, switch-classified calls, 4-18names display, 9-9
negative acknowledgement direct-agent calls, 4-32switch-classified calls, 4-18user-classified calls, 4-23
negative acknowledgment for Phantom Calls, 4-28negative acknowledgments, Supervisor-Assist Calls, 4-37NetWare Telephony Service, 14-9
network answer supervision, 4-13network systems, multiple-port, 14-2network-provided digits, 2-8,7-3,12-24,C-4Night Service, 12-12
no answer condition, 4-14non-call-related event reporting, 3-3notification associations, active, B-2Notification Capability Group, 1-1,6-1Notification Capability Group, Event Reporting, 3-2Novell, as business partner, 14-9
number of calls held, analog, 12-3number of calls in queue, 12-32number of calls, analog sets, 12-3number_of_digits parameter, 7-8
O
OCM Call Classification form, 14-7OCM, see Outbound Call Management Office Automation application, 2-12off-PBX DCS/UDP extensions, 5-3off-premises stations, 4-52
old party_id parameter, 4-61,5-21OPS, see off-premises stations ordering documents, xli
orig_addr parameter, 4-4,4-9,4-19,4-25,4-29,4-34,7-7originator, Phantom Call, 4-27
Outbound Call Management administering, 14-7applications, 2-3,4-8predictive dialing, 2-3
predictive dialing, sample scenario, 2-4preview dialing, 2-3
preview dialing, sample scenario, 2-4special information tones, 14-7
Outbound Call Management scenarios, A-3,A-4,A-5,A-6
