Lucent Technologies 555-230-220 manual MultiMedia Endpoint, Multiple Split Queuing, Music on Hold

ASAI and Feature Interactions

MultiMedia Endpoint

ASAI does not support these endpoints.

Multiple Split Queuing

When a call is queued in multiple ACD splits, the party query provides, in addition to the originator, only one of the split extensions in the party list. When the call is de-queued, the Alerting Event Report provides the split extension of the alerting agent. No other events are provided for the splits from which the call was removed.

Music on Hold

Because music-on-hold ports are not addressable through ASAI, these ports cannot be listening disconnected with the Selective Listening feature.

With Music on Hold present, a Third Party Send DTMF request is denied.

Personal Central Office Line (PCOL)

Members of a Personal Central Office Line (PCOL) may be domain-controlled. PCOL behaves like bridging for the purpose of ASAI event reporting. When a call is placed to a PCOL group, the Alerting Event Report is provided to each member’s domain-control associations. The called number information passed in the alerting message is the default station characters. When one of the members answers the incoming call, the Connected Event Report provides the extension of the station that answered the call. If another member connects to the call, another Connected Event Report is provided. When a member goes on-hook but the PCOL itself does not drop from the call, no event is sent but the state of that party changes from the connected state to the bridged state. The Disconnect/Drop Event Report is not sent to each member’s domain-control associations until the entire PCOL drops from the call (as opposed to an individual member going on-hook). Members that are not connected to the call while the call is connected to another PCOL member are in the bridged state. When the only connected member of the PCOL transitions to the held state, the state for all members of the PCOL changes to the held state even if they were previously in bridged state. No event report is sent to any domain-control association(s) for bridged users for this transition.

All members of the PCOL may be individually domain-controlled. Each receives appropriate events as applicable. Call Control requests are not recommended for PCOL endpoints. Third Party Selective Hold, Third Party Merge, Third Party Reconnect, and Third Party Selective Drop are not permitted on parties in the bridged state and may also be more restrictive if the exclusion option is in effect from a station associated with the PCOL.

Issue 7 May 1998 12-49