Call Scenarios and Applications
Host | ECS A | ECS B | Host |
(ECS A) | (ECS B) |
Event Notif Request
(VDN=5678, CRV=98) Event Notif ACK
Incoming call
Call offered to VDN 5678 event
Queued Event
Alerting Event
Connected Event
Agent places call on hold
Hold Event
Agent calls x1567 on ECS B
| Transfer Event | Agent transfers call | |
|
|
|
|
Caller connected to x1567 on ECS B
Caller disconnects
Drop Event
Call Ended Event
Domain Control Request
(extension 1567, CRV=45)
Alerting Event
(call alerts station 1567) Connected Event
Drop Event
(trunk disconnects) Drop Event
(agent drops)
