Glossary
V
VDN
Vector Directory Number
Vector command
A command used in call vectoring to specify the treatment a call will receive. Commands include main or backup Automatic Call Distribution (ACD) split queuing with priority levels and
Vector-Controlled Split
A hunt group or ACD split administered with the “vector field” enabled. Access to such a split is only possible by dialing a VDN extension.
Vector Directory Number (VDN)
An extension that provides access to the Vectoring feature on the ECS. Vectoring allows a customer to specify the treatment of incoming calls based on the dialed number.
Or, an extension number that terminates at a vector. Calls to the VDN are processed by the vector to which the VDN points. When used with vectoring, the dialed number received by the communications system to provide Dialed Number Identification Service (DNIS) is the VDN assigned for that service.
Vectors
Easily programmed routing tables for processing incoming calls that provide various responses to the caller before the call is answered or receives other treatment. See also Call vectoring, Vector Directory Number, Vector command, and Vector step.
Vector step
One of a series of steps processed sequentially within a vector unless a step with a Goto command or Stop command is encountered or vector processing terminates. A step consists of an action to be taken and the information needed to complete the action. See also Call vectoring, Vector command, and Vectors.
VN4
The French National Integrates Services Digital Network (ISDN).
Voice Response Unit
An adjunct product used to perform call screening, redirection, and data collection functions. See also CONVERSANT VIS.
VRI
Voice Response Integration
VRU
Voice Response Unit
VuStats
A feature that allows stations equipped with displays to display data items chosen from the BCMS data.
