ASAI and Value Query Capabilities
UCID (Universal Call ID) query
Starting with Release 6, this query provides the UCID for a given call_id, if it exists. This query is independent of the “Send UCID to ASAI” field on the System Parameters form.
NOTE:
If a reset 1 gets issued while waiting for a response to the UCID query, the response may get lost and the query may need to be reissued.
Information Flow for Value Queries
The ECS either:
■Issues the information as part of the acknowledgement to the adjunct
■Denies the request with the appropriate cause code
■Sends one or more value query response messages with a response, then issues an acknowledgement to terminate the association
Value Query Parameters
item
[mandatory] Specifies the ECS resource. Valid items are:
■ACD Agent Login Query
■Call Information Query
■Date/Time of Day
■Extension Type Information Query
■Party_ID Information on Call Query
■Station Feature Query — Message Waiting Indication (MWI)
■UCID
