Lucent Technologies 555-230-220 manual Interflow, Intraflow, Night Service

ASAI and Feature Interactions

Interflow

This occurs when a split redirects all calls to another split on another ECS by activating off-premises call forwarding. This can also be done by vectoring with the route to number command to a destination off the ECS.

When an adjunct-monitored call interflows, adjunct notification ceases except for the Trunk Seized (for a non-PRI trunk) and Disconnect/Drop Event Reports. However, it is possible to receive other events for PRI trunks.

Switch-classified calls can be interflowed but no call classification is done since the original call was to a local extension. The originator of the switch-classified calls should not be interflowed, since the adjunct would no longer be able to control the call.

Intraflow

This occurs when a call is redirected from one split to another split within the same ECS by following the split’s coverage path. When an adjunct-monitored call intraflows, it retains the adjunct-monitored call status. Switch-classified calls can also be intraflowed.

If a call leaves (that is, covers to) an adjunct-monitored split and enters another adjunct-monitored split, then a redirected event report is sent over the first monitoring association. Events will continue to be reported over the other monitoring association.

Also, this occurs when a call is directed from one split to another by: 1) following the split’s coverage path, 2) Call Forwarding, or 3) Call Vectoring via Queue-to-Main steps or Check Backup Split steps.

Note that the direct-agent call does not intraflow since it follows the agent’s coverage path rather than the split’s.

Night Service

Third Party Make Calls to splits in night service go to night service. A switch-classified Third Party Make Call originated from a split with the Night Service feature active is delivered to the night service extension. Calls in queue when this feature is activated remain in queue. The Call Offered to Domain Event Report is sent when a call that is not an adjunct-monitored call enters an ACD split (not adjunct-controlled) with active notification and also has night service active.

Direct-agent calls are routed to the hunt group’s night service extension if night service was activated for the specified split, even if the priority calling option is enabled. This is the same as regular ACD calls.

12-12Issue 7 May 1998