ASAI and Supported Applications
■Redirect calls to the message desk or coverage
A sample scenario for the Phone Management and Directory Services application is as follows:
1.The application uses the Domain (Station) Control capability to monitor all calls at a station.
2.A user brings up the telephone management screen at his or her data terminal and enters the name of the called person.
3.The application searches the user’s personal directory and corporate directory for the phone number associated with the called name. As soon as a telephone number is retrieved, the application uses the Third Party Auto Dial capability to originate the call for the user.
4.The application receives event reports (for example, Call Originated, Alerting, Connected, Call Conferenced, Dropped) for the call indicating the status and/or progress of the call. The application will then display the status of the call at the user’s data terminal.
5.The user controls the call by entering telephone commands at the data terminal. The application then uses the Call Control capabilities to control (for example, hold, transfer, conference) a call at the user’s station.
6.The user requests the application to forward or redirect calls to the message desk or coverage. The application uses the Request Feature capability to request SAC or Call Forwarding on behalf of the station associated with the user. Alternately, the application may request Redirect Call based on the information obtained.
Message Desk
A Message Desk application may provide users with dialing and messaging services. These services may allow office personnel to take messages from callers, look up numbers in an electronic directory, and use
A sample scenario for the Message Desk application is as follows:
1.The application uses the Domain (Station) Control capability to monitor the group of stations designated as the message desk stations (for example, secretary, coverage point).
2.When a call is redirected to the message desk (via Send All Calls or call coverage), the application receives an Alerting Event Report containing the original dialed number, the calling party number, the alerting station number, and, if link version 2 is active, the reason for redirection.
