Lucent Technologies 555-230-220 manual Attendant Call Waiting, Advice of Charge

ASAI and Feature Interactions

Advice of Charge

Starting with R5: If Call Detail Recording Outgoing Trunk Call Splitting is not enabled, and if an attendant originates a call and then extends (transfers) the call to a station.

If Call Detail Recording (CDR) Outgoing Trunk Call Splitting is enabled, but CDR Attendant Call Recording is disabled, then the following interactions apply:

■If the attendant originates a call, then extends (transfers) the call to a station, then a split charge is reported to ASAI with the attendant as the charging party. Any subsequent charges received for the call are charged to the transferred-to station.

■If the attendant is extending a call on behalf of a station user (through dialing), and a Charging Event Report is sent after the call has been transferred to the requesting user, the charging number will contain the transferred-to station’s extension number.

■If the attendant receives an existing AOC trunk call transferred from a station user, and a Charging Event Report is sent after the call has been transferred, the charging number will contain the station user’s number. No split charge is sent. The attendant is not charged for any part of this call.

Even when CDR Call Splitting is enabled, CDR does not normally split a call that is transferred to an attendant. For example, if a station calls an AOC trunk, then transfers the call to the attendant, then any charge advice received while the call is still at the attendant will be reported to ASAI with the station as the charging number. Similarly, if a station calls an attendant, who then places an outgoing trunk call for the station, the station is the charging number and the attendant is not charged. If the customer wants attendants to be treated like stations so that they can use Call Splitting, then the Attendant Call Recording option should be enabled in addition to the CDR Call Splitting.

Attendant Call Waiting

Calls that provide event reports over domain-controlled associations and are extended by an attendant to a local, busy, single-line voice terminal generate the following event reports:

■	Hold	When the incoming call is split away by the attendant
■	Connect	When the attendant returns to the call

The following events are generated if the busy station does not accept the extended call and its returns.

■	Alerting	When the call is returned to the attendant
■	Connect	When the attendant returns to the call

12-8Issue 7 May 1998